Lajuana Turner
Hayden,AL
Summary
Dynamic professional with extensive experience at Brookwood Medical Center, excelling in claims management and customer service. Proven track record in team leadership and employee training, driving performance improvements and optimizing operational efficiency. Recognized for establishing effective training materials and achieving high-resolution rates in complex claims.
Overview
29
29
years of professional experience
Work History
Lead Sales Associate
Dollar General
Hayden, AL
11.2022 - Current
- Supervised a team of sales associates on daily tasks and operations.
- Assisted with the training of new sales associates.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Exceeded department expectations for productivity and accuracy levels.
- Recruited, hired and trained new hires to optimize profitability.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Dispatcher/Scale Master
Big Sky Environmental
Adamsville, AL
01.2016 - 08.2022
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Assisted in the production process by accurately weighing components, entering data into computer systems, and verifying accuracy of weights.
- Trained other employees in the use of the Scale Master and how to record data correctly.
- Trained new employees on company procedures and operational workflows.
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
Insurance Specialist
Brookwood Medical Center
Birmingham, AL
12.1997 - 03.2003
- Average 900 claim workload, with a 120-day resolution.
- Reviewed insurance policies to ensure compliance with existing regulations.
- Handling patient, insurance concerns, and inquiries.
- Review and re-bill UB-92 forms for proper CPT and ICD-9 coding.
- Obtaining and appealing pre-authorization.
- Resolving third-party and liability claims.
- Processing patient, insurance refunds, and adjustments.
- Follow up on medical claims for HMO, PPO, and commercial carriers.
- Expediting contract negotiations.
Senior Collections Specialist
Brookwood Medical Center
Birmingham, AL
11.1996 - 12.1997
- Collection of small and large balance accounts for Brookwood and its affiliates.
- File and follow up on bankruptcies with the court and attorneys inside and outside Alabama.
- Filing probates on all deceased patients.
- Establishing handbooks and help sheets for new employees.
- Responsible for training and reviewing all employees on aspects of fair debt, as well as policy and procedure for the company.
- Reviewing accounts for legal placement and distribution.
- Posting payments to collection accounts, including direct pays from affiliates, and supporting law firm.
- Processing end-of-the-month reports and balance sheets.
Education
Some College (No Degree) - Business Administration
Bessemer State Technical College
Bessemer, ALSome College (No Degree) - Business Administration
Montevallo University
Montevallo, ALHigh School Diploma -
Pleasant Grove First Baptist
Pleasant Grove, ALSkills
- Customer service
- Team leadership
- Performance monitoring
- Employee training
- Account management
- Claims management
- Lead development
- Professionalism
Timeline
Lead Sales Associate
Dollar General
11.2022 - Current
Dispatcher/Scale Master
Big Sky Environmental
01.2016 - 08.2022
Insurance Specialist
Brookwood Medical Center
12.1997 - 03.2003
Senior Collections Specialist
Brookwood Medical Center
11.1996 - 12.1997
Some College (No Degree) - Business Administration
Bessemer State Technical College
Some College (No Degree) - Business Administration
Montevallo University
High School Diploma -
Pleasant Grove First Baptist