LaJuanda West
Conroe,TX
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Woodlands Water Agency
The Woodlands, TX
02.2017 - Current
- Answer phones for Customer Service Department
- Pick up mail from post office/distribute mail
- Collect payments for Water/Sewer taps, New Projects, Pool inspections
- Make work orders for the field, update Tap book
- Run errands as necessary
- Set up new accounts for Commercial/Residential properties
- Data Entry
- Order meals/set up room for monthly board meetings/events
- Process Customer Service Inspection Reports
- Ensure project files are completed and scanned
- Order meals for MUD meetings and assist setting up
Tax Clerk
Meador Staffing Agency/Woodlands Water Agency
The Woodlands, TX
02.2015 - 02.2017
- Answer phones
- A/R
- Cashier
- Customer Service
Fine Jewelry Sales Associate
JCPenney
Conroe, TX
10.2011 - 02.2013
- Responsible for all aspects of customer satisfaction
- Maintain accurate daily diamond count
- Assist with inventory control and asset management
- Restock and distribute merchandise as needed
- Responsible for money exchange/cashier
- Ability to work in multiple departments as needed
Correctional Care Associate
University of Texas Medical Branch
Huntsville, TX
06.2006 - 07.2010
- Pull medical records for audits and patient reviews
- Review and analyze medical records
- Chart orders
- Schedule inmates for Oncology/Surgery Appointments
- Health Summary for Classification (HSM-18)
- Process release information for lawyers, courts and attorneys pertaining to parole board
- Process lab and x-ray reports
- Process orders for doctors supplies
- Create documents/reports for staff
- Manage requisitions
- Proactively identify gaps in the order placement process and recommend solutions
- Monitor business processes and metrics with respect to order placement
- Maintain database to insure orders were placed and received on a timely basis
- Trained in ship/global, contract management
Teachers Aide
Conroe ISD
Conroe, TX
01.1998 - 07.2006
- Answer phones
- Identify and implement process improvements
- Prepare instructional material for classroom
- Assist in preparation, accumulation and maintenance of materials
- Process requisitions for supplies
- Work with groups of children
- Attend to physical needs of students
Tax Clerk
Montgomery County Tax Office
Conroe, TX
10.1997 - 12.1997
- Extensive data entry
- Identify and implement process improvements
- Process all new vehicle registrations
- Heavy customer contact and phones
- Responsible for database maintenance
- Prepare daily order paperwork for filing and reporting
Timeline
Customer Service Representative - Woodlands Water Agency
02.2017 - Current
Tax Clerk - Meador Staffing Agency/Woodlands Water Agency
02.2015 - 02.2017
Fine Jewelry Sales Associate - JCPenney
10.2011 - 02.2013
Correctional Care Associate - University of Texas Medical Branch
06.2006 - 07.2010
Teachers Aide - Conroe ISD
01.1998 - 07.2006
Tax Clerk - Montgomery County Tax Office
10.1997 - 12.1997