Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lajwanti (Lisa) Jaswani

Orlando,FL

Summary

Proven leader in customer engagement and operational excellence, notably at Pro Vacation Group and at Falmouth Souvenirs. Expert in customer relationship management and quality assurance, I've significantly enhanced customer retention and satisfaction. Skilled in product knowledge and upselling, my innovative strategies have consistently exceeded sales goals, demonstrating a unique blend of analytical and interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Call Center Representative

Pro Vacation Group
07.2024 - Current
  • Cross-trained and provided backup support for organizational leadership.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Sought ways to improve processes and services provided.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Group Tours and Events Manager

Self Employed Services
03.2015 - 07.2024
  • Partnered with marketing team, construction workers, and drivers to coordinate logistics.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Controlled overhead costs and logistical expenses to meet tour budget goals.
  • Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
  • Located vendors for necessary supplies and equipment and organized on-time deliveries.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Hired support workers, stagehands and tour talent.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Oversaw marketing, PR and location-specific promotions.

Retail Sales Lead

Falmouth Souvenirs Ltd
11.2011 - 02.2024
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

High School Diploma -

St. Miras
Pune India
06.1981

Skills

  • Customer Relationship Management
  • Quality Assurance
  • Product Upselling
  • Complaint resolution
  • Customer Service
  • Product Knowledge
  • Communicating with clients
  • Cash Handling
  • Quality Control

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Call Center Representative

Pro Vacation Group
07.2024 - Current

Group Tours and Events Manager

Self Employed Services
03.2015 - 07.2024

Retail Sales Lead

Falmouth Souvenirs Ltd
11.2011 - 02.2024

High School Diploma -

St. Miras

Similar Profiles

CREATE PROFILE
Lajwanti (Lisa) Jaswani