Lakanda Wilcox
Hephzibah,Ga.
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Front Desk Clerk
Comfort Inn & Suites
03.2022 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Teleperformance
03.2021 - 03.2022
- Customer service
- Answer calls and respond to emails
- Process orders, forms, and applications
Assistant Manager
Bojangles
Augusta, GA
10.2012 - 12.2020
- Maintain high level customer service
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Externship
Christ Community Health Services
Augusta, GA
01.2014 - 04.2014
- Completed 180 hours of externship
Education
Laboratory Medical Assisting -
Miller-Motte Technical College
Augusta GaAssociates of Occupational Science - Medical Assisting
Miller-Motte Technical College
Augusta, GA05.2014
Skills
- Inventory Control
- Filemaker Pro
- Time Management
- Hiring and Training
- Apple macOS
Timeline
Front Desk Clerk
Comfort Inn & Suites
03.2022 - 07.2022
Customer Service Representative
Teleperformance
03.2021 - 03.2022
Externship
Christ Community Health Services
01.2014 - 04.2014
Assistant Manager
Bojangles
10.2012 - 12.2020
Laboratory Medical Assisting -
Miller-Motte Technical College
Associates of Occupational Science - Medical Assisting
Miller-Motte Technical College
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