Lakayla Dotson
Louisville,KY
Summary
Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
Work History
Store Manager
Thorntons LLC
Lousiville , KY
06.2021 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Inventory Specialist
Radial Warehouse
Louisville, KY
10.2019 - 07.2021
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Ensured proper storage conditions for all items in the warehouse.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
Cashier
Waffle House
Louisville, KY
03.2014 - 10.2019
- Greeted customers, answered questions and provided general information regarding menu items.
- Processed payments using POS system and accepted cash, credit cards, and checks.
- Balanced cash drawers at the beginning and end of shifts.
- Handled customer complaints in a professional manner to ensure satisfaction.
- Provided excellent customer service by addressing customer inquiries promptly and efficiently.
- Verified accuracy of orders prior to checkout to ensure correct pricing was applied.
- Ensured compliance with health codes regulations while serving food items to customers.
Education
High School Diploma -
Valley High School
Louisville, KY06-2015
Skills
- Budget Administration
- Supply Ordering
- Risk Management
- Project Management
- Employee Training
- Report Generation
- Shift Scheduling
- POS Systems
- Operations Management
- Loss Prevention
- Customer Service Management
- Store operations oversight
- Operational budgeting
- Retail Inventory Management
- Payroll Management
- Strategic thinker
- Outstanding communication skills
- Team Leadership
- Reliable
- Multitasking and Organization
References
References available upon request.
Timeline
Store Manager
Thorntons LLC
06.2021 - Current
Inventory Specialist
Radial Warehouse
10.2019 - 07.2021
Cashier
Waffle House
03.2014 - 10.2019
High School Diploma -
Valley High School