Lakedra Davis
Augusta,GA
Summary
Detail-oriented Medical Biller and Coder with extensive experience in billing, coding, and claims processing. Expertise in medical terminology, ICD-10 codes, HCPCS, and electronic health records supports compliance and accuracy in operations. Proven track record in optimizing medical record management and enhancing revenue recovery.
Overview
1
1
Certification
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Remote Customer Service Representative
AmeriHealth Caritas
Atlanta, GA
08.2023 - 02.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Assisted members with inquiries regarding health plan benefits and services.
- Updated databases with new and modified customer data.
Home Health Aide
Private Home Health Caregiver
Madison, GA
10.2022 - 06.2024
- Assisted clients with daily living activities and personal care routines.
- Monitored clients' health status and reported changes to medical professionals.
- Documented care plans and updated records regularly for accurate information sharing.
Front Desk Manager
Choice Hotels
Conley, GA
09.2021 - 01.2022
- Managed daily front desk operations and guest inquiries for a leading hotel chain.
- Trained and supervised front desk staff to ensure high service standards.
- Implemented standard operating procedures to enhance front desk efficiency.
Medical Assistant
Peachtree immediate care
Lawrenceville, GA
09.2020 - 05.2021
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare providers with patient examinations and assessments.
- Scheduled patient appointments and coordinated follow-up care efficiently.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Nutrition Service Worker
Northside Hospital
Lawrenceville, GA
08.2019 - 10.2020
- Collaborated with dietitians to implement nutrition plans, enhancing patient dietary adherence.
- Recorded patient meal preferences, allergies, and special diets to tailor meal offerings effectively.
- Supported daily operations, ensuring a clean and organized environment for efficient service.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UTDiploma - Medical Billing And Coding
Ultimate Medical Academy
FL 08.2025 - 08.2026
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT09-2026
Skills
- Customer Service
- Insurance Verification
- Billing Support
- Health Insurance Knowledge
- EHR management
- HIPAA regulations
- Data Entry
- Data Management
- Records management
- Administrative Support
- Issue Resolution
- Microsoft Office
- Employee Relations
Certification
Phlebotomy Certification
Timeline
Diploma - Medical Billing And Coding
Ultimate Medical Academy
08.2025 - 08.2026
Remote Customer Service Representative
AmeriHealth Caritas
08.2023 - 02.2025
Home Health Aide
Private Home Health Caregiver
10.2022 - 06.2024
Front Desk Manager
Choice Hotels
09.2021 - 01.2022
Medical Assistant
Peachtree immediate care
09.2020 - 05.2021
Nutrition Service Worker
Northside Hospital
08.2019 - 10.2020
Bachelor of Science - Human Resources Management
Western Governors University
Bachelor of Science - Human Resources Management
Western Governors University