LaKedra Wilson
Kansas City,MO
Summary
Detail-oriented candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Ascentist Healthcare
Leawood, KS
04.2023 - Current
- Monitors vital signs including blood pressure, temperature, heart rate, and respiration rate.
- Records comprehensive medical histories and patient information
- Assisting with patient examinations by preparing patients and positioning them as needed for procedures
- Providing patient education regarding treatment plans and medication instructions
- Responding to inquiries from employees, clients, vendors, and other parties
- Answering phone calls and managing patient inquiries
- Developed comprehensive training materials specifically for new employees.
Patient Access Rep
St Luke's Hospital
Kansas City, MO
06.2022 - 04.2023
- Collected demographic, financial, and biographical data from patients during check-in.
- Managed and handled copay collections daily. Worked alongside social workers to integrate newborn coverage into parent insurance policies.
- Obtained information to appropriately bill payors.
- Arranged financial counselors for self-pay patients
Medical Office Specialist
St Luke's Hospital
Kansas City, MO
09.2018 - 06.2022
- Managed patient reception and appointment planning.
- Arranged and managed surgery schedules.
- Secured insurance company approval for surgeries.
- Ensured accurate cost verification before confirming surgical appointments
Customer Service Rep
Centerpointe Energy
Minneapolis, MN
06.2013 - 07.2017
- Manage a high volume of inbound/outbound calls, emails, or chats to assist customers with inquiries, concerns, and complaints.
- Identify when to escalate complex issues to supervisors or specialized teams.
- Coordinated rapid emergency response to gas leaks and damaged lines by dispatching multiple crews and communicating with field supervisors and emergency services
Education
High School Diploma -
Park Center Senior High
Brooklyn Park, MNSkills
- Appointment scheduling
- Patient care coordination
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- Critical thinking
- Conflict resolution
- Decision-making
- Attention to detail
Certification
BLS
Timeline
Clinical Assistant
Ascentist Healthcare
04.2023 - Current
Patient Access Rep
St Luke's Hospital
06.2022 - 04.2023
Medical Office Specialist
St Luke's Hospital
09.2018 - 06.2022
Customer Service Rep
Centerpointe Energy
06.2013 - 07.2017
High School Diploma -
Park Center Senior High