Lakedrick Neequaye
Del City,OK
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retention Customer Service Representative
Cox Communications
Oklahoma City, OK
10.2023 - Current
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
Customer Service Delivery Driver
Kroger
Oklahoma City, OK
01.2023 - 11.2023
- Tested drive trucks after service technicians completed repairs.
- Picked up and delivered trucks for service department.
- Kept accurate log of daily deliveries and pick-ups.
- Completed on-time deliveries by choosing best and most efficient routes.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Filled out load paperwork and DOT-mandated log books.
Sales & Service Specialist
AT&T
Oklahoma City, OK
01.2015 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
No Degree - Computer Science
Rose State College
Oklahoma City, OKSkills
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Upselling Products and Services
- Understanding Customer Needs
- Safe Driving Techniques
- Overcoming Objections
Certification
- CSP - Certified Sales Professional
- Licensed DOT Certified
Timeline
Retention Customer Service Representative
Cox Communications
10.2023 - Current
Customer Service Delivery Driver
Kroger
01.2023 - 11.2023
Sales & Service Specialist
AT&T
01.2015 - 09.2022
No Degree - Computer Science
Rose State College