Hi, I’m
Lakeeda Brinson
Charlotte,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
years of professional experience
Work History
Securitas Security Services USARochester , NY
Security Guard
08.2023 - Current
Job overview
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Answered questions from the public regarding facility rules and regulations.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Responded to alarms, emergencies, and disturbances.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Secured personnel and premises by inspecting buildings and patrolling property.
Self Employed ServicesRochester , NY
Private Nail Technician
03.2020 - Current
Job overview
- Built repeat client base to increase profits and stabilize cash flow.
- Completed daily customer appointments and updated master schedule.
- Promoted enhanced treatments to repair and improve nail strength.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Responded promptly to customer inquiries and complaints.
- Demonstrated knowledge of all products and services offered in the salon.
- Educated clients on proper nail care techniques.
Burger KingRochester , NY
Team Leader
07.2019 - 03.2020
Job overview
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Reviewed completed work to verify consistency, quality, and conformance.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints in a professional manner.
- Addressed customer questions and concerns regarding products and services.
ConcentrixRochester , NY
Customer Service Representative
06.2017 - 03.2018
Job overview
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed positive relationships with customers through friendly interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Continental School of Beauty Rochester , NY
Nail Technician
03-2020
University Overview
- Relevant Coursework and Training Programs:
Skills
- Account updating
- Complaint resolution
- Positive and professional
- Office equipment proficiency
- Document control
- Task prioritization
- Critical thinking
- Escalation management
- Verbal and written communication
- Microsoft Office Suite
- Staff education and training
- Customer relationship management (CRM)
- Skype
- Problem-solving
- Conflict resolution
- Technical support
Timeline
Security Guard
Securitas Security Services USA
08.2023 - Current
Private Nail Technician
Self Employed Services
03.2020 - Current
Team Leader
Burger King
07.2019 - 03.2020
Customer Service Representative
Concentrix
06.2017 - 03.2018
Continental School of Beauty
Nail Technician
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