Lakeesha Doucette
San Diego,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Remote Customer Service Representative
Griffisresidential
04.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Remote Claims Adjuster
GEICO
01.2019 - 04.2021
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Intelligence Specialist
US Navy
04.2015 - 01.2019
- Assisted in creating high-level intelligence briefs for senior-level personnel.
- Created useful and timely intelligence products to support field operations.
- Conducted detailed data analysis to identify patterns and trends in complex datasets.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
Education
Freedom High School
Orlando, FL06.2013
Skills
- Data Collection
- Complaint Resolution
- Scheduling
- Account Updating
- Data Entry and Documentation
- Call Management
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
- Active Listening / Customer Service
- Problem-Solving
- Product Knowledge
- Time Management
- Conflict Resolution
- Typing Speed and Accuracy
- Remote Tools/ Technical Support Tools
Timeline
Remote Customer Service Representative
Griffisresidential
04.2021 - Current
Remote Claims Adjuster
GEICO
01.2019 - 04.2021
Intelligence Specialist
US Navy
04.2015 - 01.2019
Freedom High School
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