Hi, I’m
Lakeesha Borden
Katy,TX
It is never too late to be what you might have been.
George Eliot
Summary
I am a dedicated Assistant with established interpersonal skills and eagerness to support my clients. I offer a background in problem-solving while serving in multiple roles with attention to detail and courtesy.
I specialize in leveraging exceptional voice and speaking skills to become the trusted point of contact for small business owners and their clients. Our mission is to enhance your business's professional image by providing top notch virtual assistance. Whether it's answering calls, scheduling appointments, or engaging with potential clients, I'm here to ensure your business stands out with exceptional communication and customer service.
I bring an organized attitude to completing tasks, excellent customer service, multitasking, and time management abilities. I am devoted to giving every client a positive and memorable experience, and my mission is to be the voice that amplifies your success.
Overview
15
years of professional experience
Work History
Select QuoteKaty, TX
Sales Development Associate
03.2023 - Current
Job overview
- Identified and qualified potential customers for Medicare, life, home, and auto insurance through high volume outbound calling.
- Developed effective scripts for making cold calls, managing conversations, and overcoming objections.
- Implemented strategies to increase lead conversion rate and maximize revenue opportunities.
- Consistently exceeded established sales milestones by using effective persuasion techniques.
Uber/lyft/Grub HubHOUSTON, Texas
Rideshare & Delivery Driver
05.2019 - Current
Job overview
- Picked up riders at designated locations and greeted upon vehicle entry. Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Responsible for picking up and delivering packages, groceries, and prepared food items to customers in a timely fashion.
- Communicated regularly with customers regarding any delays or issues encountered on routes.
AsurionHouston, TX
Technical Support and Sales Representative
07.2022 - 03.2023
Job overview
- Troubleshooting technical issues for customers mobile devices; evaluating concerns and issues, identifying and deploying solutions, and helping customers with troubleshooting steps.
- Responsible for selling home device protection coverage to customers on every call.
- Processing insurance claims for battery replacements.
Arise Platform (Independent Contractor)St Louis, MO
Customer Service Professional
10.2015 - 05.2020
Job overview
- Serviced inbound customer service calls for various fortune 500 companies, such as Carnival Cruise Lines, Cross Country Home Services, and eBay as a work from home independent contractor under the Arise Virtual Solutions platform.
- Listened to customer inquiries and responded with appropriate solutions.
- Resolved customer complaints in a timely fashion.
Quest DiagnosticsSt. Louis, MO
Electronic Data Collector
10.2013 - 10.2015
Job overview
- Received inbound calls from and made outbound calls to applicants applying for insurance from over 100 major Insurance companies, such as State Farm, All State, and American Family Insurance, to complete the medical questionnaire necessary to begin the underwriting process for their life insurance applications.
- Ensured that all data was entered correctly, following established procedures and protocols.
Education
St. Louis College of Health CareersSt Louis, MO
Associate of Science from Massage Therapy
05.2005
Skills
- Superior communications skills, both verbal, and written
- Excellent organizational skills
- Ability to multitask
- Proficiency in managing schedules
- Detail Oriented
- Computer Skills
- Independent Self Starter
- Administrative Support
- Data Entry
- Content creation
- Excellent Telephone Etiquette
- Social media management
- Canva design
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Sales Development Associate
Select Quote
03.2023 - Current
Technical Support and Sales Representative
Asurion
07.2022 - 03.2023
Rideshare & Delivery Driver
Uber/lyft/Grub Hub
05.2019 - Current
Customer Service Professional
Arise Platform (Independent Contractor)
10.2015 - 05.2020
Electronic Data Collector
Quest Diagnostics
10.2013 - 10.2015
St. Louis College of Health Careers
Associate of Science from Massage Therapy
Similar Profiles
Megan DowneyMegan Downey
Sales Associate at Select QuoteSales Associate at Select Quote
Sherman HollandSherman Holland
Qualifying Agent at Select QuoteQualifying Agent at Select Quote
Kristina BarrKristina Barr
Medicare Sales Agent at Select Quote Insurance ServicesMedicare Sales Agent at Select Quote Insurance Services
Devin-Elizabeth FlintDevin-Elizabeth Flint
Licensed Medicare Sales Agent at Select QuoteLicensed Medicare Sales Agent at Select Quote
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District