LAKEISHA BRYANT
Durham,NC
Summary
Licensed Insurance Claims Adjuster with hands-on field and training experience handling residential and auto property claims, damage assessment, and estimating. Proficient in Xactimate, policy review, and claims documentation to support accurate, compliant claim resolutions. Strong background in customer communication, organization, and time management within fast-paced claims environments. Detail-oriented, highly coachable, and prepared to contribute immediately in staff adjuster roles across multiple carriers.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Independent Adjuster - Remote / Field
Claims Adjuster 411
Raleigh, NC
02.2025 - Current
- Travel to customer sites to conduct residential and auto property inspections to assess cause of loss, scope of damage, and repair requirements.
- Prepare detailed property damage estimates using Xactimate (Level 1) in accordance with carrier guidelines.
- Review insurance policies to determine coverage, exclusions, and deductibles.
- Document claim findings through written reports, photographs, and estimates to maintain compliant claim files.
- Communicate professionally with insureds to explain inspection results, claim processes, and next steps.
- Apply industry best practices in claims handling, file organization, and documentation accuracy.
Administrative Assistant
No Beef Here Catering
Raleigh, NC
01.2022 - Current
- Supported documentation, scheduling, and record-keeping in a fast-paced administrative environment.
- Maintained organized files and ensured compliance with internal procedures.
- Communicated with clients to resolve inquiries and support service delivery.
- Improved workflow efficiency by streamlining administrative processes.
Customer Service & Operations Experience
Various Employers
Raleigh, NC
2014 - 2022
- Delivered high-volume customer service while resolving issues efficiently and professionally.
- Maintained accuracy in transactions, documentation, and payment processing.
- Worked in fast-paced environments requiring strong time management, and attention to detail.
- Trained and supported new team members, demonstrating coachability and leadership.
Education
Bachelor of Science - Laboratory Animal Science
North Carolina A&T State University
Skills
- Claims investigation and file handling
- Residential and auto property claims
- Coverage review and policy interpretation
- Damage assessment and loss scoping
- Estimating software (Xactimate)
- Claims documentation and regulatory compliance
- Customer communication and issue resolution
- Time management in high-volume claim environments
Certification
- All-Lines Insurance Adjuster License, NC, FL, MI
- Xactimate Certification, Level 1
- State Farm Fire Policy Certification
- State Farm Estimates Certification
Timeline
Independent Adjuster - Remote / Field
Claims Adjuster 411
02.2025 - Current
Administrative Assistant
No Beef Here Catering
01.2022 - Current
Customer Service & Operations Experience
Various Employers
2014 - 2022
Bachelor of Science - Laboratory Animal Science
North Carolina A&T State University