Lakeisha Riley
Garner,NC
Summary
Dynamic and detail-oriented professional with 12+ years of experience in retail sales and management. Proven ability to lead teams, streamline operations, and deliver exceptional customer service. Skilled in scheduling, record management, and problem-solving, with a strong commitment to efficiency and collaboration. Seeking to transition into health administration to apply organizational and interpersonal skills in improving healthcare operations and patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Manager
T-Mobile
Fayetteville , NC
08.2022 - Current
- Managed daily operations, including staff scheduling, inventory control, and financial reporting
- Supervised and trained a team of15 employees, ensuring alignment with company standards and goals
- Enhanced customer satisfaction by implementing new service protocols, increasing satisfaction scores by20%
- Monitored and analyzed sales data to develop strategies for meeting revenue goals
- Resolved customer concerns efficiently, maintaining a high retention rate
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Facilitated communication between store staff and upper management, ensuring alignment with company goals.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Mobile Expert
T-Mobile
Fayetteville , NC
10.2013 - 08.2022
- Assisted customers with product selection, ensuring a positive shopping experience
- Maintained accurate inventory records and supported restocking efforts
- Collaborated with team members to achieve sales targets, earning recognition for top performance
- Handled cash register operations and reconciled daily sales reports
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Installed firmware updates on mobile phones to ensure they are running the latest version of the operating system.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Greeted customers to determine wants or needs.
- Provided guidance on how best to secure personal information stored on a user's device through security measures such as password protection.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ05-2016
Skills
- Leadership and team management
- Customer service and patient relations
- Scheduling and time management
- Data entry and records management
- Problem-solving and conflict resolution
- Budgeting and resource allocation
- Compliance with policies and regulations
- Communication and collaboration
- Business administration
- Sales analysis
- Budgeting and cost control
- Process and procedure development
- Process improvements
- Customer outreach
- Deposit preparation
- Operations management
- Employee scheduling
- Store operations
- Driving business growth
- Building brand awareness
- Team Training
- Team training and development
- Budget leadership
- Staff management
Certification
- HIPAA Compliance Certification – Institution – Year
- Medical Terminology Course – Institution – Year
Additional Information (Optional)
- Proficient in [specific software like Microsoft Office, Excel, scheduling software, etc.].
- Fluent in [languages, if applicable].
Volunteer Experience
Healthcare Organization Name, Volunteer Administrative Assistant, City, State, Assisted with patient scheduling and data entry, maintaining confidentiality and accuracy in records., Supported administrative staff in organizing files and ensuring compliance with healthcare regulations., Gained exposure to healthcare operations, enhancing knowledge of patient care systems.
Timeline
Retail Manager
T-Mobile
08.2022 - Current
Mobile Expert
T-Mobile
10.2013 - 08.2022
Associate of Arts - Health Administration
University of Phoenix