LaKeisha Williams
Charlotte,North Carolina
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Retention Specialist
Charter Communications
09.2023 - 06.2024
- Maximize strategies to retain customers and revenue
- Actively and consistently support all efforts to enhance the customer’s experience on every inbound call
- Meet or exceed daily metrics by following the outlined call flow
- I exceeded my goals and earned monthly commissions
Fulfillment Associate- Seasonal
Amazon
Charlotte, NC
03.2020 - 06.2024
- Performed quality checks on products prior to shipment to ensure customer satisfaction.
- Located merchandise from shelves and storage areas to fill orders.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Collaborated with team members to meet daily productivity goals and deadlines.
Assistant Community Manager
Northland Investment Corp
06.2016 - 03.2020
- Supporting the Community Manager with day-to-day operations in addition to enforcing compliance with all company policies and procedures
- Assisted with the supervision of leasing, maintenance staff, rent collections, and evictions
- I would interact with vendors, guests, and residents with the highest level of professionalism to maintain profitability and cost control within the yearly operating budget
- My efforts awarded corporate trips and bonuses
Leasing Consultant
Legacy Partners Residential
Charlotte, NC
03.2015 - 06.2016
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Maintained accurate records of prospective renters, applications and leases.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
Leasing Consultant/Assistant to the Property Manager
Carroll Management Group
Charlotte, NC
03.2013 - 03.2015
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Updated resident data into property management software system daily.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Used conflict resolution skills to quickly resolve issues among residents.
Education
High School Diploma -
West Mecklenburg High School
Charlotte, NC06-1998
Skills
- Customer Relations
- Retention Management
- Multi-Family Property Management
- Data Entry
- Financial Analysis
- Order Fulfillment
Timeline
Retention Specialist
Charter Communications
09.2023 - 06.2024
Fulfillment Associate- Seasonal
Amazon
03.2020 - 06.2024
Assistant Community Manager
Northland Investment Corp
06.2016 - 03.2020
Leasing Consultant
Legacy Partners Residential
03.2015 - 06.2016
Leasing Consultant/Assistant to the Property Manager
Carroll Management Group
03.2013 - 03.2015
High School Diploma -
West Mecklenburg High School