Gerardo Rodriguez Carachure
Brownsville
Summary
Dynamic retention specialist with proven success at Spectrum for almost 3 great years in May 2025, enhancing customer satisfaction and loyalty through effective problem-solving and strategic retention initiatives. Demonstrated leadership in managing teams and mentoring peers, while achieving significant revenue growth through upselling. Skilled in customer relations and training, committed to fostering positive client experiences and driving business success.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Spectrum
05.2022 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
- Conducted regular account reviews, addressing concerns and presenting solutions to retain customers.
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Reduced churn rate by proactively identifying at-risk customers and implementing targeted intervention measures.
- Managed a team of retention specialists, ensuring consistent performance and adherence to company policies.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
- Promoted a growth mindset among mentees, encouraging them to view setbacks as opportunities for learning and growth.
Car Sales Consultant
Charlie Clark Nissan
10.2021 - 05.2022
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Boosted customer satisfaction by providing tailored solutions and excellent service during the car buying process.
- Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
Solar Sales Consultant
Sunpro Solar
02.2020 - 12.2020
- Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Mentored new sales team to surpass goals in alignment with brand standards.
- Secured new project opportunities through networking events, referrals from satisfied customers, and strategic partnerships within the community.
- Conducted in-depth energy assessments for potential clients to identify optimal solar solutions tailored to their needs.
- Delivered persuasive sales presentations highlighting the benefits of solar energy adoption, leading to increased client conversions.
Education
High School Diploma -
Forbush High School
East Bend, NC06-2012
Skills
- Team management
- Customer relations
- Customer retention strategies
- Willingness to learn
- Problem-solving
- Multitasking
- Reliability
- Training and mentoring
- Organizational skills
- Self motivation
- Leadership development
- Employee relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retention Specialist
Spectrum
05.2022 - Current
Car Sales Consultant
Charlie Clark Nissan
10.2021 - 05.2022
Solar Sales Consultant
Sunpro Solar
02.2020 - 12.2020
High School Diploma -
Forbush High School
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