Patricia Armendariz
El Paso,TX
Summary
Accommodating professional focused on sourcing high-quality candidates and minimizing turnover to enhance team productivity. Coordinated and organized professional with several years of vast experience managing employee relations activities in fast-paced, growing company. Attentive listener committed to building strong, trusting relationships with staff and management.
Overview
8
8
years of professional experience
Work History
Retention Specialist
DISH
El Paso, Texas
11.2023 - 06.2024
- Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
- Developed and implemented strategies to increase customer loyalty and retention rates.
- Resolved customer service or billing issues by exchanging merchandise, refunding money, or adjusting bills.
- Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
- Explained new products and services to customers.
Sales Agent
Spectrum
El Paso, TX
01.2022 - 10.2023
- Identified opportunities for cross-selling additional products and services.
- Resolved customer complaints promptly and effectively.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Negotiated contracts with customers to secure sales deals.
- Assisted large number of customers per day in finding or selecting items.
- Assisted customers with placing orders over the phone or online.
- Improved overall customer purchasing experiences to promote steady revenue.
Contractor Project Manager
Cue-Bid Technologies
El Paso, TX
07.2018 - 12.2021
- Coordinated the mobilization of resources such as personnel, equipment, and materials needed for projects.
- Developed strategies for mitigating risks associated with project execution such as delays or budget overruns.
- Analyzed project data using software programs such as Microsoft Project in order to evaluate progress against established goals.
- Ensured that all safety regulations were followed by contractors during construction activities.
- Coordinated 8 contacts in less than 4 years
Production Planner
Centric Parts
El Paso , TX
03.2016 - 07.2018
- Maintained detailed records of inventory levels, material usage, labor costs. associated with the manufacturing process.
- Worked closely with suppliers to ensure timely delivery of materials and components needed for production.
- Monitored stock of production supplies and ordered when inventory ran low.
- Analyzed data from various sources such as sales orders, forecasts, inventories. to create accurate production plans.
- Participated in meetings with stakeholders such as customers or vendors regarding upcoming projects or changes in product specifications.
Education
Eastwood High School
El Paso, TX06-2009
Skills
- Team Management
- Inventory Control
- Data Entry
- Closing sales
- Knowledge of sales retention
- Agenda Setting
Languages
Spanish
Native/ Bilingual
Timeline
Retention Specialist
DISH
11.2023 - 06.2024
Sales Agent
Spectrum
01.2022 - 10.2023
Contractor Project Manager
Cue-Bid Technologies
07.2018 - 12.2021
Production Planner
Centric Parts
03.2016 - 07.2018
Eastwood High School
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