Milton Perez
Philadelphia,PA
Summary
Dynamic retention specialist with a proven track record at Charter Spectrum, leveraging strong communication and problem-solving skills to enhance customer satisfaction and retention. Successfully analyzed feedback to implement strategic solutions, fostering collaboration across departments and achieving significant improvements in customer loyalty. Adept at team management and driving results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Retention Specialist
Charter Spectrum
Orlando, Florida
01.2025 - Current
- Analyzed customer feedback to identify trends and recommend actionable solutions.
- Engaged customers to enhance retention strategies and improve satisfaction levels.
- Facilitated communication between departments to resolve customer issues promptly.
- Explained new products and services to customers.
- Managed communication with at-risk customers, negotiating solutions to retain their business.
STORE MANAGER
7-Eleven
Orlando, Florida
03.2023 - 10.2024
- Managed daily operations of a retail store, including inventory management and staff supervision.
- Developed and implemented sales strategies to increase revenue and meet performance goals.
- Trained new employees on store policies, procedures, and customer service best practices.
- Achieved sales targets by implementing strategic marketing campaigns.
- Managed inventory control and ensured accurate stock levels.
- Led a team of sales associates to provide exceptional customer service.
STORE MANAGER
Family Dollar
Orlando, Florida
08.2022 - 05.2023
- Managed daily operations of a retail store, including inventory management and staff supervision.
- Developed and implemented sales strategies to increase revenue and meet performance goals.
- Trained new employees on store policies, procedures, and customer service best practices.
- Achieved sales targets by implementing strategic marketing campaigns.
- Managed inventory control and ensured accurate stock levels.
- Led a team of sales associates to provide exceptional customer service.
SALES MERCHANDISER
Coca-Cola Beverages of Florida
Orlando, Florida
05.2019 - 08.2022
- Managed a portfolio of accounts and consistently exceeded sales targets.
- Developed and executed sales strategies to drive revenue growth.
- Maintained strong relationships with clients and provided exceptional customer service.
SALES ASSOCIATE
Avis Budget Group
Philadelphia, Pennsylvania
05.2018 - 04.2019
- Provided exceptional customer service in a fast-paced retail environment.
Education
GED -
Northeast Highschool
Philadelphia, Pennsylvania12.2006
Skills
- Team management
- Strategic planning
- Leadership
- Decision-making
- Interpersonal Skills
- Communication
- Problem Solving
- Customer retention
- Active listening
Timeline
Retention Specialist
Charter Spectrum
01.2025 - Current
STORE MANAGER
7-Eleven
03.2023 - 10.2024
STORE MANAGER
Family Dollar
08.2022 - 05.2023
SALES MERCHANDISER
Coca-Cola Beverages of Florida
05.2019 - 08.2022
SALES ASSOCIATE
Avis Budget Group
05.2018 - 04.2019
GED -
Northeast Highschool