Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Work Preference
Timeline
AssistantManager
Lakeitha Morgan

Lakeitha Morgan

DeSoto,TX

Summary

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Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

12
12
years of professional experience

Work History

Medical Records Agent

Adecco (Ciox)
06.2021 - 08.2024
  • Maintained complete confidentiality in accordance with organization and legal requirements
  • Pulled patient charts for upcoming appointments
  • Obtained information by contacting appropriate personnel or patients
  • Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations
  • Organized patient charts, gathering medical histories, lab results and consents
  • Managed electronic health records with quality assurance processes
  • Request medical records and charts

Customer Service Representative

Chime Solution
03.2016 - 05.2021
  • Managed high-volume of inbound and outbound customer calls, with strong call control and customer dedication
  • Responded to customer requests for products, services, and company information.
  • Promptly responded to inquiries and requests from prospective customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.

Head Start Substitute Teacher

Child Care Careers
12.2012 - 01.2016
  • Supervised lunchroom and recess activities.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Documented student progress and provided regular updates to parents.

Education

B.A. - Health and Human Services

University of Arizona Global Campus
06.2024

Skills

  • Data analysis
  • Communication
  • Organization
  • Problem solving
  • Lead prospecting
  • Legal advisory
  • Lease drafting
  • Recordkeeping proficiency

Affiliations

  • Slime Elite Little League Football

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeInternshipContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefits401k matchPaid time offPaid sick leavePersonal development programsTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit Sharing

Timeline

Medical Records Agent

Adecco (Ciox)
06.2021 - 08.2024

Customer Service Representative

Chime Solution
03.2016 - 05.2021

Head Start Substitute Teacher

Child Care Careers
12.2012 - 01.2016

B.A. - Health and Human Services

University of Arizona Global Campus

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Lakeitha Morgan