LaKell Hughes
Keller,TX
Summary
Experienced administrative team member with comprehensive understanding of medical compliance and operational procedures. Effective communicator with a problem-solving mindset and a focus on customer service. Skilled in managing inventory and streamlining inner-office operations for improved productivity.
Overview
6
6
years of professional experience
Work History
Medical Office Specialist
Texas Bone & Joint Center
North Richland Hills, TX
07.2024 - Current
- Created a welcoming atmosphere for patients through positive engagement.
- Ensured clinic operated on schedule, enhancing overall efficiency.
- Coordinated patient scheduling and managed communication via phone calls.
- Conducted chart preparation and verified insurance information accurately.
- Executed payment collection processes and generated daily billing reports.
- Responded to phone inquiries while making outgoing calls for appointment confirmations.
- Applied multitasking skills to resolve issues promptly and maintain patient satisfaction.
Manager
Club Pilates
Southlake, TX
09.2021 - 05.2022
- Developed and executed strategies that increased customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness and maintain quality standards.
- Conducted weekly staff meetings to assess progress and identify improvement opportunities.
- Resolved customer concerns by adhering to company guidelines and providing individualized support.
- Increased membership from 120 to over 200 within three months.
- Boosted monthly studio sales from $49,000 to $55,000 through memberships and retail initiatives.
- Planned and coordinated events for Club Pilates Southlake, enhancing community engagement.
Sales Associate
Sunglass Hut
Highland Village, TX
06.2019 - 05.2021
- Achieved weekly and monthly sales goals while promoting high-end luxury sunglasses.
- Upsold additional items by identifying customer interests and needs.
- Built relationships with customers to drive repeat business.
- Assisted customers with product selection, sizing, and styling for optimal satisfaction.
- Processed transactions efficiently using point-of-sale system.
- Conducted regular inventories to monitor stock levels and ensure availability.
- Maintained comprehensive knowledge of store merchandise and policies.
Education
High School Diploma -
Lincoln Academy High School
Houston, TX05-2012
Skills
- Scheduling
- Organization
- Multitasking efficiency
- Phone and email etiquette
- Insurance authorizations
- Medical billing/coding
- Customer relationship management
- Problem solving
- Sales strategies
- Marketing
Timeline
Medical Office Specialist
Texas Bone & Joint Center
07.2024 - Current
Manager
Club Pilates
09.2021 - 05.2022
Sales Associate
Sunglass Hut
06.2019 - 05.2021
High School Diploma -
Lincoln Academy High School
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