Sabrina Gallardo
San Antonio
Summary
Patient Service Representative with extensive experience orchestrating patient calls, scheduling, and coordinating services within healthcare environments.
Overview
7
7
years of professional experience
Work History
Medical Office Specialist
South Texas Bone and Joint at San Antonio
08.2021 - 2025
- Streamlined front desk processes, reducing patient wait times and enhancing satisfaction.
- Managed patient arrivals, verified insurance, and collected payments.
- Maintained accurate demographic records for effective patient tracking.
- Implemented efficient scheduling system to optimize appointment management.
- Coordinated with medical staff to facilitate smooth patient flow within clinic.
- Scheduled and confirmed orthopedic surgeries, verifying insurance and collecting pre-surgery payments.
- Communicated with insurance representatives to ensure approval of documents and referrals.
- Collaborated with primary care offices to confirm active referrals and assist post-surgery therapy transitions.
Patient Service Representative
ABCD Pediatrics at San Antonio
02.2019 - 2021
- Coordinated patient appointments to achieve optimal scheduling and reduce wait times.
- Verified insurance details to maintain accuracy and comply with HIPAA regulations.
- Facilitated patient referrals to enhance inter-departmental communication and patient care.
- Implemented HIPAA protocols to ensure confidentiality and security of patient information.
Outreach Specialist
Harmony Cares
05.2025 - Current
- Facilitate inbound and outbound calls to schedule health assessments for preventative care.
- Contribute to special projects for ER diversion, ensuring follow-up appointments for pediatric and adult members.
- Educate members on preventing ER visits while highlighting available insurance benefits.
- Assist leads with callbacks to reschedule appointments for pediatric and adult members.
Patient Service Representative
Carenet at San Antonio
11.2021 - 04.2025
- Managed nationwide inbound patient calls, scheduling appointments and coordinating nurse triage services.
- Served as primary contact for Wellmed Offices, facilitating patient registration and appointment setting.
- Optimized patient service workflows, reducing wait times and enhancing efficiency.
- Bridged communication gaps between patients and healthcare providers to ensure seamless information exchange.
- Assisted with message relay and addressed patient needs promptly to improve care delivery.
- Enhanced healthcare accessibility through personalized assistance and support in navigating services.
- Worked under contract with Harmony Cares on clinical operations, ensuring timely communication with providers.
- Maintained organized filing of faxes for providers and patients to streamline information flow.
Education
Associates of Science -
San Antonio College
San Antonio08.2024
Skills
- Microsoft Word (Word, Excel, Powerpoint) - Experienced
- NextGen - Experienced
- EClinicalWorks - Experienced
- Practice Fusion - Skillful
- Doctup - Skillful
- Telecommunication - Expert
- Data Entry - Expert
- EOB Comprehension - Skillful
- Insurance Verification - Expert
- Prior Authorizations - Experienced
- Medical Terminology - Experienced
- Appointment Scheduling - Expert
- Surgical Scheduling - Expert
- Collecting Services - Experienced
- Salesforce - Experienced
- Five9 - Experienced
Timeline
Outreach Specialist
Harmony Cares
05.2025 - Current
Patient Service Representative
Carenet at San Antonio
11.2021 - 04.2025
Medical Office Specialist
South Texas Bone and Joint at San Antonio
08.2021 - 2025
Patient Service Representative
ABCD Pediatrics at San Antonio
02.2019 - 2021
Associates of Science -
San Antonio College
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