Lakelynn Martin
Masontown,WV
Summary
Dynamic office manager with proven expertise at Gods Divine Grace in enhancing team productivity and maintaining confidentiality. Skilled in customer service and office administration, I effectively streamlined operations and ensured balanced financial records. Known for exceptional communication and organizational skills, I consistently delivered outstanding results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Gods Divine Grace
03.2022 - 01.2025
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Cashier
Dairy Queen Grill & Chill
03.2020 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Summer Cleaner
Preston County Workshop
06.2019 - 02.2021
- Contributed to the overall cleanliness of the facilities by consistently following established cleaning schedules and procedures.
- Promoted sustainability initiatives within the facility by effectively participating in recycling and energy conservation efforts.
- Optimized workspace functionality by rearranging furniture layout in office environments upon request or as directed.
- Safeguarded building integrity by reporting any maintenance issues or damages observed during cleaning rounds promptly to management.
- Assisted in maintaining a welcoming atmosphere for visitors by ensuring clean entryways, lobbies, and reception areas.
- Collaborated effectively with other team members to complete large-scale projects on time and within budget constraints.
- Provided exceptional customer service to building occupants with prompt response to special cleaning requests or concerns raised.
Education
High School Diploma -
Preston High
Kingwood, WV05-2021
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
Accomplishments
- Coordinated [number] special public and private events.
- Achieved certification through the Institute of Certified Professional Managers (ICPM): Certified Manager (CM), [Date].
- Developed and instituted employee training and retention initiative which reduced personnel turnover by [Number]% within [Timeframe].
- Worked directly with senior leadership to develop and administer $[number] per year department budget.
- Investigated, identified and reconciled account discrepancies totaling $[Number] in company savings.
Certification
- Certified Management Accountant (CMA) - Institute of Management Accountants.
- Project Management Professional (PMP) - Project Management Institute.
- Internal Auditor Certificate– The Institute of Internal Auditors.
- Lean Manufacturing Certification – Society of Manufacturing Engineers.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Agile Certified Practitioner (ACP) - Project Management Institute.
Timeline
Office Manager
Gods Divine Grace
03.2022 - 01.2025
Cashier
Dairy Queen Grill & Chill
03.2020 - 01.2022
Summer Cleaner
Preston County Workshop
06.2019 - 02.2021
High School Diploma -
Preston High
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