Laken Brazie
Newport,NC
Summary
Dynamic and efficient Referral Coordinator with a track record of managing multiple tasks under pressure. Skilled in customer relations, task prioritization, and critical thinking, consistently delivering exceptional service and ensuring seamless patient experiences.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Carteret Health Care
Morehead City, NC
05.2019 - Current
- Only Referral Coordinator For The Carteret Health Care Cancer Center
- Accurately Enters Patient Demographic Information And Verifies Existing Patient Address/Phone Numbers.
- Reschedules Appointments As Requested By Patient.
- Schedules Follow Up Appointments To Include But Not Limited To MD/NP Follow Ups, Labs, Chemotherapy Treatments, Tran fusions, Etc.
- Contacts Other Providers And Facilities For Medical Records Required For Patient Appointments.
- Imitates Process To Ensure Prior Authorization Is Received Before Starting Or Changing Chemotherapy Treatments.
- Develops And Maintains Excellent Working Relationships With Referral Sources.
- Creates And Updates New Patient Records As Pertinent Information Comes In.
- Manages Tracking Log For Incoming Hematology And Oncology Referrals To Ensures Timely Scheduling Of Patient Patients.
- Manages Call Log With Timely Follow Up By The End Of The Day.
- Gather, Collate, And Report Incoming Referral Statistics To Cancer Center Director.
- Request And Compile All Required Documentation From Referring Providers Offices Such As Clinic Notes, Diagnostic Imaging, Pathology Reports, Labs, Surgical Notes, Prior Treatment Records, Etc.
- Obtain Imaging Disc And Have Them Uploaded To Our System For Doctor Review.
- Prioritize Processing And Scheduling Of New Patient Appointments Based Upon Specified Criteria.
- Ensures Accurate Completion Of All Intake Data Including Documentation Of Past Medical History Prior To New Patient Appointment.
- Serves As The Expert Resource For Scheduling And Referrals Of Medical Oncology And Hematology.
- Manages Tracking Log For Outgoing Hematology And Oncology Referrals Having Them Placed In A File Under The Correct Clinic They Are Referred To And Ensures Timely Scheduling Of The Referral.
- Gathers And Sends All Requested Clinical Records Ensuring Timely Receipt And Delivery Of Information.
- Communicates In A Polite And Positive Manner With Other Offices, Patients And Their Family And Visitors.
- Reports To Work On Time
- Remains Calm And Effective In Stressful Situations.
- Attends Staff Meetings And Required In Service Trainings.
- Builds And Maintains The Clinic Schedule.
- Respects The Confidentiality Of All Patients And Their Information.
- Trained To Cover Multiple Jobs At Once Including My Job As Referral Coordinator And Covering If One Of The Main Schedulers For Our Doctors Are Out Or Covering For Front Desk Check In Staff While Making Sure My Job Is Being Done At The Same Time.
- Process Referrals Ongoing And Incoming The Same They Are Received To Ensure No Patients Have To Wait For An Appointment Or For The Referral To Be Sent.
- Schedules All New Patient Referrals And Creating New Patient Chart For Our Providers Along With Notifying Patient Of The Appointments.
- Makes Sure All Medical Records For New Patients Are Filed In The Correct Spot In The New Patient Charts For Our Providers.
Patient Access Representative
Carteret Health Care
Morehead City, NC
12.2013 - 02.2020
- Registered Patients For Various Hospital Services Including But Not Limited To Radiology, Emergency Room Services, Lab Work, And Obstetrics/Gyn Services Along With Other Hospital Admissions.
- Maintained Strict Patient Confidentiality
- Prepared Patient Charts, Pre-Admissions And Consent Form As Necessary.
- Verified Insurance Information.
- ID Patient For Inpatient And Outpatient Procedures.
- Answered Incoming Calls From Other Office And From Patients
- Obtained Orders From Other Offices When The Orders Weren't Sent For Patient Test.
- Searched For Insurance Information On Patients Who Did Not Have Their Cards.
Education
GED -
Carteret Community College
Morehead City06-2009
Skills
- Multitasking Abilities
- Microsoft office
- Teamwork and collaboration
- Task prioritization
- Critical thinking
- Remote office availability
- Data management
- Calm under pressure
- Conflict resolution
- Attention to detail
- Customer relations
Accomplishments
- BEE Award
Other Information
- Currently Enrolled To Start Criminal Justice Classes At CCC In August 2026
- Grew Up With Family In Law Enforcement
Timeline
Referral Coordinator
Carteret Health Care
05.2019 - Current
Patient Access Representative
Carteret Health Care
12.2013 - 02.2020
GED -
Carteret Community College