Laken Castro
KIlleen,TX
Summary
A highly motivated and ambitious individual able to give timely and accurate support. Possessing excellent management skills, ability to comply with company standards and policies. 5 plus years experience working remotely in my at home office.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
WPS Health Solutions
02.2021 - Current
- Customer service via chat and emails, occasional calls. Help desk support, chat support answering promptly. Troubleshooting inquires, processing claims, claims adjustments, reprocessing claims.
Contact Center Representative
All Web Leads
04.2018 - 01.2023
- Prepared and distributed information about the company's programs and procedures. General office duties included assisting with general Human Resource work, answering questions, explaining policies and procedures. Answering and routing phone calls, taking messages, troubleshooting, and technical support.
Education
High School Diploma -
Lincoln High School
San Francisco, CASkills
- Complaint Resolution
- Data Entry
- Consultative Sales
- Paperwork Processing
- Zendesk
- Troubleshooting
- Chat Specialist
- Help Desk
Timeline
Customer Service Representative
WPS Health Solutions
02.2021 - Current
Contact Center Representative
All Web Leads
04.2018 - 01.2023
High School Diploma -
Lincoln High School