Laken Files
Berry,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Harris Insurance
Jasper, AL
09.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Spare Hand
Phifer Incorporated
Fayette, AL
10.2020 - 09.2023
- Improved production efficiency by streamlining assembly line processes and optimizing equipment usage.
- Reduced manufacturing waste by implementing quality control measures and conducting regular inspections.
- Enhanced worker safety by developing and enforcing standard operating procedures for all production tasks.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Assisted in the development of new products by prototyping and testing samples, ensuring successful launches and positive customer feedback.
Assembly Line Worker
Brose
Vance, AL
09.2018 - 11.2019
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Supported continuous improvement efforts by offering suggestions for process enhancements as needed throughout the project timeline.
EKG Technician/Radiology Assistant
DCH Regional Medical Center
Tuscaloosa, AL
01.2016 - 09.2018
- Enhanced patient care by accurately performing EKG testing and analyzing results.
- Streamlined diagnostic processes for faster results by maintaining and calibrating EKG.
- Enhanced patient comfort by providing clear instructions and compassionate care during radiology procedures.
- Improved patient throughput by assisting with positioning patients accurately and securely for imaging studies.
- Assisted in performing various diagnostic tests such as MRI, CT scans, ultrasound examinations, contributing to accurate diagnoses and treatment plans.
Education
Standard High School Diploma -
Berry High School
05.2011
Skills
Production
Manufacturing
Quality Control
Product Knowledge
Timeline
Customer Service Representative
Harris Insurance
09.2023 - Current
Spare Hand
Phifer Incorporated
10.2020 - 09.2023
Assembly Line Worker
Brose
09.2018 - 11.2019
EKG Technician/Radiology Assistant
DCH Regional Medical Center
01.2016 - 09.2018
Standard High School Diploma -
Berry High School