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Laken Guest
Frisco,TX
Summary
Dynamic intake specialist with extensive experience in managing client interactions and administrative functions, dedicated to fostering team collaboration and achieving organizational objectives. Proven expertise in communication, problem-solving, and data management ensures efficient and effective client service. Recognized for reliability and adaptability in fast-paced environments, with a strong background in Applied Behavior Analysis and office management. Skilled in overseeing billing and invoice systems, insurance coordination, and client relations while maintaining smooth daily operations through a compassionate approach to working with families and teams.
Overview
8
8
years of professional experience
Work History
Office Manager
The Seed Program
Memphis, TN
07.2023 - Current
- Oversee daily operations of an ABA Clinic and Educational Program.
- Manage billing processes including private pay accounts, patient responsibility processed by insurance, and outstanding balances.
- Handled all intake processes from beginning to end, waitlist, and correspondence with families (current and potential)
- Develop and implementation of payment plans while maintaining positive family relationships.
- Draft and send communications regarding tuition, policies, scheduling, and updates to families
- Maintain scheduling systems using Central Reach
- Support HR functions including hiring coordination and onboarding.
- Handled scheduling for operations manager and director personal calendars.
- Coordinated office operations, ensuring efficient workflow and optimal resource allocation.
- Oversaw budget management, tracking expenses to ensure adherence to financial guidelines and maximize resources.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Handled third party billing correspondence and ensuring payment
- Manage authorizations for ABA services for BCBS, Cigna, UHC, Medicaid, and Aetna to ensure all authorizations were submitted on time and approved quickly
Registered Behavior Technician / Lead
The Seed Program
Memphis, TN
08.2020 - 07.2023
- Worked one-on-one with clients following behavior intervention plans created by a BCBA
- Lead classroom education curriculum for students
- Tracked progress and recorded data during sessions
- Helped clients build communication, social, and daily living skills
- Used positive reinforcement and other ABA strategies
- Build strong, trusting relationships with clients and their families
- Implemented individualized treatment plans to enhance client engagement and skill acquisition.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for clients.
Registered Behavior Technician / Lead
The Harwood Center
Memphis, TN
07.2018 - 08.2020
- Worked one-on-one with clients following behavior intervention plans created by a BCBA
- Worked closely with BCBAs create learning trees with goals within Central Reach platform
- Tracked progress and recorded data during sessions
- Helped clients build communication, social, and daily living skills
- Used positive reinforcement and other ABA strategies
- Conducted behavior assessments (VBMAPP, ABLLS, PDDBI) to identify areas for improvement and develop targeted interventions.
- Build strong, trusting relationships with clients and their families
Education
Master of Science - Instruction and Curriculum Leadership and Applied Behavior Analysis
The University of Memphis
Memphis, TN05-2021
Bachelors - Psychology
The University of Mississippi
Oxford, MS05-2018
Skills
- Communication
- Relationship Building
- Customer Service
- Time Management
- Task Prioritization
- Office Management
- Clinical Credentialing
- Organizational skills
- Central Reach Scheduling and Programming
Languages
English
Timeline
Office Manager
The Seed Program
07.2023 - Current
Registered Behavior Technician / Lead
The Seed Program
08.2020 - 07.2023
Registered Behavior Technician / Lead
The Harwood Center
07.2018 - 08.2020
Master of Science - Instruction and Curriculum Leadership and Applied Behavior Analysis
The University of Memphis
Bachelors - Psychology
The University of Mississippi