LAKEN HOLT
Account Mangement Specialist
Phenix City,AL
Summary
Experienced Client and IT Professional with over 15 years of experience in sales, credit card payment, legal, and medical industries. Excellent reputation for resolving problems and improving customer satisfaction. Accomplished professional driven to lead sales teams to achieve record-setting revenue gains. Manage 100+ accounts, generating more than $60 million in revenue per year. Client Account Professional with over 15 years of successful experience in customer service, IT Support, client satisfaction and business growth opportunity. Recognized consistently for performance excellence, leadership, and contributions to local communities and small businesses.
Overview
1
1
Certification
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Executive Account Manager
Path-Tec Inc.
Columbus, GA
10.2020 - 02.2021
- Accomplished sales goals and boosted revenue by $[Number] through product knowledge and customer relationship management.
- Increased regional market share [Number]% within [Number] months.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems to increase sales, including [Type] procedures for optimized [Result].
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
- Increased monthly gross sales from $[Number] to $[Number] and exceeded goals for sales, revenue and profit margins.
- Used analytical models and mathematical analysis to create and maintain key performance metrics.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels for over [Number] accounts.
- Analyzed weekly and monthly patterns to forecast business needs, reducing inventory costs [Number]%.
- Achieved [Number]% reduction in delay time through on-time warehouse operations and deliveries.
- Eliminated process lags by overseeing $[Number] in logistics assets to fulfill customer demand.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
- Supported senior company leaders by delivering reports outlining performance to drive process improvements.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Boosted customer satisfaction ratings by [Number]% by providing effective solutions.
- Arranged consistent shelves, bins and racks at [Number] locations by following established planograms.
- Organized store merchandise racks by size, style and color.
- Completed stock orders and managed inventory levels.
- Traveled to market, visited vendors and assisted buyers with merchandise selection.
- Created visual marketing and styled window displays.
- Resolved problems, improved operations and provided exceptional service.
- Adhered to social distancing protocols and wore mask or face shield at all times.
Project Management
Don Jones Construction Co., Inc
11.2019 - 04.2020
- Product Improvement & Implementation.
- Client Onboarding & Client Management.
- Leadership and Management.
- Professional Communication.
- Social & Business Networking.
- Payroll Administration.
- Customer Service.
- Product research and reporting skills.
- Process Improvement & Planning Expertise.
- Excellent diagnostic skills.
- Conflict and Problem Resolution.
- Windows Administration.
- Windows & Apple Software.
- Java, Active Directory, SharePoint.
- Remote access technology.
- Information Security.
- Network maintenance & Web Design.
- Website and portal monitoring.
- Data analysis, Assisted company President, Vice President, and Project Managers in the office with preparing subcontracts and purchase orders for all construction jobs.
- Handled all certified payrolls and submittals for each sub-contractor per job.
- Various clerical duties to include ordering supplies, making appointments, attending meetings in Fort Benning, sending & receiving mail, filing etc.
SENIOR LEGAL ASSISTANT
04.2018 - 07.2019
- The Casto Law Firm - Personal Injury Ray Akin Family Law Office.
- Support attorney in the practice by assisting with gathering, analyzing, and organizing information for Personal Injury, Criminal, and Civil cases.
- Drafting legal pleadings, discovery summaries and responses, motions, trial preparations and demands.
Client Support Analyst
TSYS/ Total System Services
01.2011 - 08.2016
- Served as the initial interface point for ALL TSYS internal/external clients on a 24 X 7 basis.
- Objective was to leave the client with a confident feeling that they are the priority and can rely on me to give prompt and courteous services.
- Handled a variety of activities from tracking production jobs through the JHS system, receiving external/internal calls from clients and team members on issues and status thereof to include resolving short term issues or defining the client problem for subsequent action, within a time frame of 24 hours or less.
Education
Associates - Science
Chattahoochee Valley Community College
01.2006 - 01.2008
Advanced High School Diploma
Smiths Station High School
Skills
Systems and software programs
Strategic Planning
Sales Reporting
Territory Management
Review of contracts
Strategic account development
Database Management
New Business Development
Business development and planning
Solution selling
Analytical problem solver
Sales processes
Trained in consumer marketing
Extensive personal network
Direct sales
Account management
Sales presentations
Certification
Notary Public
Timeline
Executive Account Manager
Path-Tec Inc.
10.2020 - 02.2021
Project Management
Don Jones Construction Co., Inc
11.2019 - 04.2020
SENIOR LEGAL ASSISTANT
04.2018 - 07.2019
Client Support Analyst
TSYS/ Total System Services
01.2011 - 08.2016
Associates - Science
Chattahoochee Valley Community College
01.2006 - 01.2008
Advanced High School Diploma
Smiths Station High School