Andrea Backing
Tulsa,OK
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
22
22
years of professional experience
Work History
Executive Account Manager
CDW
10.2013 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Barista
Starbucks
01.2012 - 10.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Assistant Manager
Lou Malnatis Pizzeria
01.2002 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Bank Teller
Chase Bank
09.2007 - 08.2008
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
No Degree -
Oakton Community College
Des Plaines, ILSkills
- Effective Customer Communication
- Sales Quota Management
- Client Campaigns
- Strategic Initiatives
- Client Presentations
- Consultative Selling Techniques
- Client Meetings
- Customer Order Management
- Networking Events
- Salesforce Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Executive Account Manager
CDW
10.2013 - Current
Barista
Starbucks
01.2012 - 10.2023
Bank Teller
Chase Bank
09.2007 - 08.2008
Assistant Manager
Lou Malnatis Pizzeria
01.2002 - 01.2012
No Degree -
Oakton Community College