Laken Lowe
Ronda,NC
Summary
Experienced Administration Support, known for high productivity and efficient task completion. Possess specialized skills in document management, workflow coordination, and data entry. Excel in time management, communication, and problem-solving, ensuring seamless office operations and support to team members.
Overview
6
6
years of professional experience
Work History
Practice Manager
South East Dental Partners
Statesville , NC
06.2023 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the dental team in order to meet goals and objectives.
- Monitored compliance with HIPAA regulations concerning patient privacy rights.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
Front Office Coordinator
South East Dental Partners
Elkin, NC
01.2022 - 06.2023
- Greeted and welcomed guests upon arrival.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Scheduled appointments for clients and visitors.
- Provided administrative support to front office team members.
- Ensured accuracy of data entry into the computer system.
- Processed payments from clients in a timely manner.
- Prepared invoices, letters, memos, and other documents as required by management.
Front Desk Coordinator
Southern Dental Associates
Wilkesboro, NC
08.2020 - 01.2022
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers including cash, checks, debit and credit cards.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Assisted with check-in and check-out process by verifying identification and collecting payment information.
Teacher Assistant
Wilkes County Schools
Wilkesboro, NC
08.2018 - 08.2021
- Assisted in the development and implementation of lesson plans.
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- Assisted in the supervision of students during recess, lunch, and other activities.
Education
Applied Science Early Childhood
Wilkes Community College
Wilkesboro, NC05-2018
East Wilkes High School
Ronda, NC06-2011
Bachelor of Science - Birth Through Kindergarten
Uncg Early/Middle College
Greensboro, NCSkills
- Workflow Management
- Human Resources
- Staff Management
- Resource Management
- Workflow efficiency
- Resource Utilization
Affiliations
- Attend Cranberry Baptist Church and assist with children's program
- Volunteer at Faith Fest
- Member of the Rotary Club
References
References available upon request.
Timeline
Practice Manager
South East Dental Partners
06.2023 - Current
Front Office Coordinator
South East Dental Partners
01.2022 - 06.2023
Front Desk Coordinator
Southern Dental Associates
08.2020 - 01.2022
Teacher Assistant
Wilkes County Schools
08.2018 - 08.2021
Applied Science Early Childhood
Wilkes Community College
East Wilkes High School
Bachelor of Science - Birth Through Kindergarten
Uncg Early/Middle College
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