Laken McFadden
Columbia,SC
Summary
Enthusiastic and results-driven banking professional with over a decade of experience in customer service, sales, account management, and staff leadership. Adept at opening new accounts, managing financial products, and leading teams to exceed performance goals. Recognized for outstanding customer service and dedication to financial literacy outreach. Passionate about helping clients build a healthy financial future.
Overview
14
14
years of professional experience
Work History
Relationship Banker II
Regions Bank
Columbia, SC
09.2025 - Current
- Managed customer relationships to enhance service satisfaction and loyalty.
- Facilitated account openings and closings for personal and business clients.
- Provided financial advice tailored to client needs and goals.
- Assist with teller line
- Assisted clients with digital banking tools and services for convenience.
Business Support Specialist I
First Citizens Bank
Columbia, USA
03.2025 - 09.2025
- Provide specialized support for digital banking platforms including online banking, mobile apps, and remote deposit systems.
- Troubleshoot and resolve digital access issues for personal and business clients.
- Guide customers through enrollment, navigation, and usage of digital services.
- Collaborate with IT and service teams to escalate and resolve technical issues promptly.
- Monitor digital fraud alerts and assist with account security protocols.
- Maintain up-to-date knowledge of evolving digital banking tools and ensure compliance with security standards.
Senior Sales and Service Representative
First Citizens Bank
Columbia, USA
10.2022 - 03.2025
- Open and manage new accounts (checking, savings, business, estates, trusts).
- Process applications for loans, credit cards, and overdraft protection.
- Identify and recommend financial products to best meet customer needs.
- Maintain and update customer accounts; assist with teller operations.
- Support investor services and fraud investigations.
- Perform daily open/close procedures and assist in team meetings.
- Awarded Best Banker, 2023; consistently exceed sales and service goals.
Assistant Manager
Woodforest National Bank
Columbia, USA
07.2019 - 10.2022
- Managed Retail Bankers I–III and branch operations.
- Conducted financial reconciliations, audits, and reporting.
- Trained and mentored staff; participated in hiring and performance evaluations.
- Delivered financial literacy education through community outreach programs.
- Recognized for outstanding customer service.
Retail Banker I, II, III
Woodforest National Bank
Columbia, USA
08.2014 - 07.2019
- Opened customer accounts and processed transactions.
- Maintained accurate cash drawer and vault balances.
- Trained new employees in bank policies and cash handling.
- Ensured compliance and confidentiality of customer records.
- Earned multiple awards for exceptional service.
Cashier / Team Leader / Training Aid
Chick-fil-A
Columbia, USA
10.2011 - 08.2014
- Operated POS systems and assisted with daily operations.
- Led shift teams and trained new employees.
- Delivered high-quality customer service in a fast-paced environment.
- Consistently met and exceeded company standards.
Education
Associate - finance
DeVry University
High School Diploma -
Calhoun County High School
Skills
- Account management
- Loan processing
- Fraud investigation
- Financial education
- Proficiency in Word and Excel
- Online banking software
- MS Office Suite
- Leadership
- Customer service
- Problem-solving
- Organization
- Team training
- Notary Public
Activities
- Actively participate in financial outreach programs and professional development opportunities.
- Passionate about helping others understand and improve their financial literacy.
- Committed to empowering the community and supporting others in achieving financial wellness.
Timeline
Relationship Banker II
Regions Bank
09.2025 - Current
Business Support Specialist I
First Citizens Bank
03.2025 - 09.2025
Senior Sales and Service Representative
First Citizens Bank
10.2022 - 03.2025
Assistant Manager
Woodforest National Bank
07.2019 - 10.2022
Retail Banker I, II, III
Woodforest National Bank
08.2014 - 07.2019
Cashier / Team Leader / Training Aid
Chick-fil-A
10.2011 - 08.2014
Associate - finance
DeVry University
High School Diploma -
Calhoun County High School