Laken Phillips
Eagle Mountain
Summary
Experienced with laboratory protocols, equipment maintenance, and safety regulations. Utilizes in-depth knowledge of quality assurance to improve lab performance. Strong understanding of team dynamics and training, ensuring optimal workflow and compliance.
Laboratory professional skilled in managing laboratory operations and ensuring compliance with safety standards. Strong focus on team collaboration, analytical problem-solving, and achieving results. Adept at handling complex equipment, data analysis, and quality control processes. Known for flexibility and reliability in adapting to changing project needs.
Overview
14
14
years of professional experience
Work History
Processing Quality Resolution Specialist III
ARUP Labratories
10.2019 - Current
- Improved lab efficiency by streamlining sample processing and data analysis procedures.
- Collaborated with interdisciplinary teams to optimize lab workflows, ensuring timely delivery of accurate results.
- Ensured compliance with regulatory requirements through diligent documentation and record-keeping practices.
- Provided technical expertise to clinicians, facilitating informed decision-making in patient management.
- Supported laboratory operations by maintaining up-to-date knowledge of industry regulations and best practices.
- Displayed strong attention to detail while managing high sample volumes under tight deadlines without compromising quality or accuracy of results.
- Developed and implemented standard operating procedures to verify quality control.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
- Monitored and documented safety standards to verify compliance.
- Set and oversaw quality assurance guidelines for laboratory work.
Processing Laboratory Technician
ARUP Labratories
07.2018 - 10.2019
- Proper handling of all specimens received at lab, data entry, typing
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Maintained documentation on tests performed in lab.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Participated in lab meetings and project presentations.
CNA
Avalon Health And Rehabiliation
09.2017 - 04.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Fresh Food
Sodexo/Dell EMC
09.2016 - 07.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Purchased new inventory according to expected regular and holiday demand.
- Reduced food waste through effective inventory management and timely product rotation.
- Fostered a positive work atmosphere, contributing to increased employee morale and productivity.
Fresh Food Sales Associate
Harmons
09.2014 - 09.2016
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
- Achieved compliance with all health regulations through diligent attention to cleanliness standards during processing operations.
- Reduced waste and improved yield through careful monitoring of cutting and trimming procedures.
- Participated in ongoing training initiatives to stay current on industry trends and best practices for meat processing operations.
- Maintained sharpness of tools for precise cuts and optimal safety during meat processing tasks.
- Assisted in inventory management, monitoring stock levels, and reporting shortages or discrepancies to management.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Multitasked effectively during high-volume periods by prioritizing tasks based on urgency and importance.
Head Host
Sushi Groove Bar/Restaurant
04.2014 - 08.2015
- Collaborated with management to develop special event plans, ensuring memorable experiences for guests.
- Maintained a clean and welcoming environment at the host stand while greeting guests upon arrival warmly.
- Enhanced customer experience by ensuring timely seating and providing exceptional service.
- Assisted servers in bussing tables when necessary to maintain a clean dining atmosphere efficiently.
- Provided support during private events as needed while coordinating with event planners.
- Completed daily side work and opening and closing duties without fail.
Cashier
Walmart
01.2011 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Monitored areas for security issues and safety hazards.
Education
AAA CNA -
CNA Certification
Murray, UT01-2018
First Aid/CPR Cert -
American Heart Association
Salt Lake City, UT01-2012
No Degree - Nursing
University of Utah
Salt Lake City, UT08-2011
High School Diploma -
Kearns High School
Kearns, UT06-2011
Skills
- Inventory Control
- Customer Service
- Production
- Laboratory work supervision
- Strong Verbal Skills
- Quality control
- Organized
- Promoting Sales
- New Employee Trainer
- Resourceful
- Lab operations
Timeline
Processing Quality Resolution Specialist III
ARUP Labratories
10.2019 - Current
Processing Laboratory Technician
ARUP Labratories
07.2018 - 10.2019
CNA
Avalon Health And Rehabiliation
09.2017 - 04.2018
Fresh Food
Sodexo/Dell EMC
09.2016 - 07.2017
Fresh Food Sales Associate
Harmons
09.2014 - 09.2016
Head Host
Sushi Groove Bar/Restaurant
04.2014 - 08.2015
Cashier
Walmart
01.2011 - 06.2012
AAA CNA -
CNA Certification
First Aid/CPR Cert -
American Heart Association
No Degree - Nursing
University of Utah
High School Diploma -
Kearns High School
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