Laken Pins
Iowa City
Summary
Highly motivated Clinic Services Manager with over 10 years of healthcare experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
11
11
years of professional experience
Work History
Clinic Services Manager
University Of Iowa Hospital, Iowa River Landing
01.2022 - Current
- Provide direct supervision at Iowa River Landing for over 60 frontline employees including 4th Floor, Prior Authorization, Welcome team, Infusion Suite, and the Lab & Radiology Team.
- Specialize in operational management and project management supporting the financial and business needs for Iowa River Landing and The Holden Comprehensive Cancer Center on an interim basis.
- Responsible for hiring, scheduling, and assigning work, establishing work priorities, performance evaluations, professional development, human resource management, and disciplinary actions.
- Evaluated physician scheduling templates to generate and implement recommendations to improve patient flow, and improve physician and staff efficiency. Submitted template tickets and worked with template team to ensure optimization of provider schedule.
- Exhibited high level of communication with IRL leadership team, PAC, clinical departments, providers, nurses, patients and other support staff to identify and resolve healthcare needs.
- Improved efficiency and effectiveness of performance and management of processes across departments involving check in, check out and clinic workflows.
- Monitored day-to-day activities of IRL Frontline including daily staffing and time card management, noting areas needing improvement and implementing plans for rectification.
- Achieved cultural shifts and process change through tenacious determination and interpersonal skills. Received IRL GEM award recognizing frontline culture change. Mentored and guided employees to foster successful teamwork of assigned duties.
Distribution Manager
University Of Iowa Hospital- Iowa Lions Eye Bank
01.2017 - 01.2022
- Managed the distribution and business development department by developing and maintaining operational oversight, business objectives and process improvement projects.
- Applied strong leadership talents and problem-solving skills while supervising the distribution team and communicating with a diverse group of team members including collaboration with senior leadership and external constituents.
- Developed and maintained over 40 highly empathetic surgeon and client relationships and earned reputation for exceeding service standard goals during intense transplant situations.
- Managed operational and financial activities by creating and analyzing financial reporting and monitoring accounting expenditures and plans concerning budget and fiscal matters.
- Analyzed data in electronic transplant database system by providing various reports using Microsoft programs to provide direction in strategic planning initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support of new ideas and projects to ensure constant growth in the company.
Secretary
UIHC-Center For Digestive Diseases
09.2015 - 12.2016
- Developed, implemented, and managed the Division/Center for Digestive Diseases SharePoint site along with the Divisional SharePoint site, which has led to an increase of communication between employees.
- Managed business processes and coordinated with management on special projects.
- Developed marketing publications for the Division of GI/ Hepatology including the fellowship newsletter, Acute and Chronic Liver Disease Flyer, fellowship teaching award, and Center for Digestive Diseases brochure to improve the divisional branding.
- Educated co-workers on SharePoint, Tableau, One Drive, Epic, Microsoft programs, and Outlook to maintain and improve employee training.
- Organized and coordinated meetings, conferences, courses, and classes for physicians while utilizing OneDrive to store created agendas and meeting minutes.
- Responsible for assisting and maintaining faculty clinic, procedure, and service rotation schedules. This involves entering all schedules into Oracle, running monthly schedules for distribution and entering schedules to UIHC Smart Web.
Certified Nurses Assistant
UIHC-Burn And Trauma Unit
10.2014 - 09.2015
- Offered immediate assistance in emergency and routine situations to evaluate needs and deliver care for adult and pediatric patients.
- Performed daily dressing changes for burn patients and assisted nursing staff with hydrotherapy and wound cleansing.
- Maintained and oversaw front desk, performing tasks such as answering phone calls, patient call lights, discharge and admission instructions, paged physicians, and organized patient charts and documents.
- Performed patient personal hygiene such as bathing, toileting, feeding, dressing, grooming and oral care for patients.
Certified Nurses Assistant
UIHC-Internal Medicine
07.2013 - 10.2014
- Trained new staff members and supervised their progress.
- Measured intake and output, and performed glucose testing.
- Completed vital signs and patient electronic charting, and assisted in activities of daily living.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Education
Master's of Business Administration in - Healthcare Administration
Western Governors University
Salt Lake City, UT07.2019
Bachelor's of Healthcare Administration -
Purdue University Global
Cedar Rapids, IA05.2016
Skills
- Staff Management and Development
- Epic and Tableau reporting
- Building Epic templates
- Strategic Planning
- Operational Management
- Excellent Verbal and Written Communication
- Process Improvement
- Patient Care and Customer Service
Timeline
Clinic Services Manager
University Of Iowa Hospital, Iowa River Landing
01.2022 - Current
Distribution Manager
University Of Iowa Hospital- Iowa Lions Eye Bank
01.2017 - 01.2022
Secretary
UIHC-Center For Digestive Diseases
09.2015 - 12.2016
Certified Nurses Assistant
UIHC-Burn And Trauma Unit
10.2014 - 09.2015
Certified Nurses Assistant
UIHC-Internal Medicine
07.2013 - 10.2014
Master's of Business Administration in - Healthcare Administration
Western Governors University
Bachelor's of Healthcare Administration -
Purdue University Global
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