LaKendra Brooks

• Assisted customers with vacation planning through personalized recommendations and efficient booking support.
• Deliver exceptional customer service while resolving questions and concerns with professionalism.
• Build rapport with guests while ensuring a positive customer experience.
• Build rapport with guests while ensuring a positive customer experience.

• Supported children with diverse needs, including children with autism, by using patience, consistency, and individualized approaches to help them feel safe, understood, and engaged.
• Supported children with diverse needs, including autism, using individualized approaches that fostered safety, understanding, and engagement.
• Built trusting relationships with children by recognizing their unique personalities, strengths, and learning styles, creating positive and supportive environments where they could thrive.
• Communicated with families about daily activities, progress, and individual needs, ensuring professionalism and compassion in interactions.
• Managed multiple responsibilities with strong organization and adaptability, maintaining a calm and efficient environment in fast-paced settings.
• Managed multiple responsibilities with strong organization, patience, and adaptability in fast-paced settings.

• Provided accurate information on healthcare services and benefits to assist customers in making informed decisions.
• Handled confidential information with professionalism and meticulous attention to detail to uphold trust and confidentiality.
• Resolved customer concerns through active listening and effective problem-solving, ensuring a positive experience.
• Followed company procedures to ensure compliance and high-quality service.
• Worked independently while meeting performance goals.

• Assisted with planning and supervising youth activities in a safe and welcoming environment.

• Fostered teamwork and active participation among children and youth, promoting supportive relationships with families, children, and fellow volunteers.

• Organized program setup for events, ensuring all elements were in place for seamless execution. for events, ensuring smooth operations and positive experiences.