LAKENDRA COOKS
Mindlance
Colorado Springs,CO
1
Certification
9
years of professional experience
Detail-oriented Medical Data Entry Clerk with more than seven years of healthcare administrative experience supporting patient accounts, insurance processing, medical documentation, and electronic health records. Proven ability to accurately enter, verify, and maintain confidential patient information while ensuring HIPAA compliance and data integrity. Experienced working in fast-paced healthcare environments with strong organizational skills, exceptional attention to detail, and a commitment to providing accurate and timely record management.
Work History
Claims Data Analyst
10 Months- Analyze claims data to identify trends and discrepancies, improving accuracy of reporting.
- Develop and implemented data validation processes to enhance data integrity across claims systems.
- Collaborate with cross-functional teams to streamline claims processing workflows and reduce turnaround times.
- Enhanced claims processing efficiency by streamlining data analysis procedures and reducing manual tasks.
Patient Account Representative
1 Year 5 Months- Accurately entered and updated patient demographic, insurance, and transportation information within internal databases.
- Verified patient records for completeness and corrected discrepancies to ensure data accuracy.
- Maintained detailed documentation while adhering to HIPAA and organizational policies.
- Processed high-volume patient information with exceptional attention to detail.
- Coordinated with scheduling and clinical teams to ensure accurate patient records.
Insurance & Patient Support Analyst
6 Months- Entered and maintained patient and insurance information across multiple software platforms.
- Reviewed documentation for completeness and accuracy before processing requests.
- Updated electronic records while tracking workflow through ticketing systems.
- Assisted with claims documentation and insurance eligibility verification.
- Maintained confidentiality of protected health information.
Patient Account Specialist / Claim Processor
5 Years 1 Month- Reviewed, processed, and updated patient billing and claims information with a high degree of accuracy.
- Maintained electronic patient files and ensured documentation met compliance standards.
- Investigated claim discrepancies and updated records accordingly.
- Documented all patient interactions in EMR systems.
- Ensured compliance with HIPAA regulations and internal quality standards.
Education
Associate of Science - Health Sciences
Expected Dec 2027
Skills
● Medical Data Entry● Electronic Medical Records (EMR/EHR)● Patient Record Management● Medical Documentation● Data Verification & Quality Assurance● HIPAA Compliance● Insurance Claims Processing● Patient Registration● Medical Billing Support● Microsoft Excel● Microsoft Word● Microsoft Outlook● Data Accuracy● Workflow Documentation● Confidential Information Management● Multi-System Navigation● Time Management● Problem Solving
Certification
- HIPAA Compliant Training
- Microsoft Excel Certified
References
Available upon request.
Timeline
Claims Data Analyst
Mindlance
10.2025 - CurrentRead More
Patient Account Representative
Medride
10.2023 - 03.2025Read More
Insurance & Patient Support Analyst
Afni
04.2023 - 10.2023Read More
Patient Account Specialist / Claim Processor
First Source Limited
05.2017 - 06.2022Read More
Colorado College
Associate of Science from Health Sciences
Read More