Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakendra Lewis

Roanoke

Summary

Experienced and accomplished professional manager with a strong desire to excel in an executive role. Demonstrated expertise in leading and motivating teams to achieve exceptional results. Proven track record of driving operational efficiency and implementing strategic initiatives to optimize business performance. Committed to delivering exceptional leadership, fostering collaboration, and driving organizational success.

Overview

3
3
years of professional experience

Work History

Healthcare patient care advocate

Cigna
06.2024 - 01.2025
  • Ensured efficient processing of patient medication refills.
  • Maintained comprehensive records of customer interactions, detailing names, addresses, phone numbers, payment details, and sales.
  • Addressed customer inquiries with efficiency and professionalism.
  • Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
  • Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.

Insurance agent

TTEC
06.2023 - 04.2024
  • Negotiated premium rates for clients.
  • Implemented company guidelines aiming at upholding health and safety standards in the workplace.
  • Applied strong customer service skills to ensure customer satisfaction.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Data Entry Coordinator/ Insurance Agent

Teleperformance
01.2022 - 05.2023
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Optimized data storage by categorizing records according to established procedures and guidelines.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Compiled and sorted information to prepare source data for computer entry.
  • Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.

Education

Associate Degree In Nursing - Nursing

Southern University At Shreveport
Shreveport, LA

High school diploma -

Woodlawn leadership academy
Shreveport, LA
05.2021

Skills

  • Multitasking
  • Patient care
  • First aid and safety
  • Organizational skills
  • HIPAA compliance
  • Patient education
  • Claims processing
  • Medical terminology
  • Appointment scheduling
  • Quality assurance
  • Proficient in software
  • Healthcare

Timeline

Healthcare patient care advocate

Cigna
06.2024 - 01.2025

Insurance agent

TTEC
06.2023 - 04.2024

Data Entry Coordinator/ Insurance Agent

Teleperformance
01.2022 - 05.2023

Associate Degree In Nursing - Nursing

Southern University At Shreveport

High school diploma -

Woodlawn leadership academy

Similar Profiles

CREATE PROFILE
Lakendra Lewis