Lakendra Noble
Pharmacy Technician
Baltimore,MD
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Pharmacy Technician
Giant Pharmacy
Baltimore, MD
05.2012 - Current
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Childcare Assistant
YMCA Of Central Maryland
Catonsville, MD
06.2007 - 10.2008
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Promoted language development skills through reading and storytelling.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Enforced rules and instructions to maintain discipline.
Education
Associate of Science -
Baltimore City Community College
Baltimore, MD 09.2005 - 06.2007
High School Diploma -
Western High School
Baltimore, MD 09.2001 - 06.2005
Skills
Advanced math skills
Manual and automated medication dispensing
Medicare and Medicaid process
Pharmacy and customer records management
Timeline
Pharmacy Technician
Giant Pharmacy
05.2012 - Current
Childcare Assistant
YMCA Of Central Maryland
06.2007 - 10.2008
Associate of Science -
Baltimore City Community College
09.2005 - 06.2007
High School Diploma -
Western High School
09.2001 - 06.2005