Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Hi, I’m

Lakendra Harrison

Greenville,South Carolina
Lakendra Harrison

Summary

Highly experienced dependable candidate with a proven track record in diverse data entry settings. Exceptional coordination and problem-solving skills to handle system issues and ensure successful assignment completion. Renowned for meticulous attention to detail and superb organizational abilities, consistently resolving problems with a decisive and analytical approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
years of professional experience

Work History

South Carolina Department of Motor Vehicles

TLS
2024.07 - Current (2 months)

Job overview

  • Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
  • Accomplished successful renewal of expiring licenses through meticulous preparation, submission, and follow-up of relevant documentation.
  • Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
  • Completed approximately 50 or more customer interactions involving data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Private Contractor

Customer Service Representative
2021.02 - Current (3 years & 7 months)

Job overview

  • Maintained customer satisfaction by managing complex escalated customer concerns
  • Handled phone, email, and online chat requests for customer assistance
  • Achieved company customer service objectives through proper alignment of department policies with stated targets
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.

Sigtrack

Data Entry
2022.03 - 2023.04 (1 year & 1 month)

Job overview

  • Process Voter Registrations
  • Supported accurate record-keeping with diligent data entry and file management.
  • Reduced errors in data entry by creating user-friendly interfaces and streamlined processes.
  • Reduced accounting errors with diligent attention to detail and thorough data entry.

United States Postal Service

Mail Processing Clerk
2014.11 - 2020.08 (5 years & 9 months)

Job overview

  • Sorted outgoing letters and packages into containers based on destination and type
  • Managed smooth deliveries by sorting and routing incoming mail
  • Avoided delivery delays by verifying correct labeling and addresses.

South Carolina Department of Motor Vehicles

Administrative Assistant
2013.11 - 2014.11 (1 year)

Job overview

  • Provided data entry, processed invoices for payment, and maintained inventory of supplies
  • Assisted applicants in completing required forms for driver's licenses, voter registration cards, organ donor forms
  • Entered a large volume of information daily with a high degree of accuracy
  • Updated databases and records to retain application submissions and supporting documentation.

Walmart

Sales Associate
2012.11 - 2013.11 (1 year)

Job overview

  • Helped customers navigate store, complete sales, and process returns
  • Delivered fast and friendly service regarding questions and service complaints
  • Engaged with customers while completing cash register transactions.

Alorica

Call Center Customer Service Representative
2011.11 - 2012.08 (9 months)

Job overview

  • Updated CRM system with new call information and details of interactions for future reference
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Helped users via telephone to diagnose and triage problems with Samsung Products including televisions, Blu-ray players, home theater systems, and DVD players.

Teletech

Call Center Customer Service Representative
2009.11 - 2010.12 (1 year & 1 month)

Job overview

  • Fielded high volume calls and answered inquiries, updated accounts, and resolved concerns
  • Updated CRM system with new call information and details of interactions for future reference
  • Instilled calm in customers, managing escalations and transfers with utmost professionalism.

Walmart

Money Center Associate
2008.11 - 2009.12 (1 year & 1 month)

Job overview

  • Completed bill payments for local, regional, and national companies on behalf of customers
  • Processed money orders, wire transfers, and other transactions in full compliance with store policies and applicable laws
  • Secured large amounts of cash to meet daily business demands, especially during high-volume check cashing periods.

Education

ECPI Greenville, SC

Bachelor's Degree in Cyber and Information Security
10.2025

University Overview

  • Dean's List [2024]
  • 3.5 GPA

TL Hanna High School Anderson, SC

High School Diploma
05.2008

University Overview


  • Emerging Scholars Member
  • Honor Roll 2007-2008

Skills

  • Complaint investigation
  • Zendesk
  • Attention to detail
  • Computer skills
  • Data Entry
  • Record Keeping
  • Customer service
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Computer Proficiency
  • Microsoft Excel
Availability
See my work availability
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Work Preference

Work Type

Full TimePart TimeInternshipGig Work

Work Location

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave

Software

Microsoft

Timeline

TLS
South Carolina Department of Motor Vehicles
2024.07 - Current (2 months)
Data Entry
Sigtrack
2022.03 - 2023.04 (1 year & 1 month)
Customer Service Representative
Private Contractor
2021.02 - Current (3 years & 7 months)
Mail Processing Clerk
United States Postal Service
2014.11 - 2020.08 (5 years & 9 months)
Administrative Assistant
South Carolina Department of Motor Vehicles
2013.11 - 2014.11 (1 year)
Sales Associate
Walmart
2012.11 - 2013.11 (1 year)
Call Center Customer Service Representative
Alorica
2011.11 - 2012.08 (9 months)
Call Center Customer Service Representative
Teletech
2009.11 - 2010.12 (1 year & 1 month)
Money Center Associate
Walmart
2008.11 - 2009.12 (1 year & 1 month)
ECPI
Bachelor's Degree in Cyber and Information Security
TL Hanna High School
High School Diploma

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Lakendra Harrison