Lakendrick Ross
Dallas,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service and tech industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Agent
Lithia Motors, Inc
05.2022 - 02.2023
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adapted to new applications and maintained knowledge of current technologies.
- Addressed customer account discrepancies and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor's - Nursing
Grambling State University
Grambling, LA04.2022
High school diploma - General Studies
Mansfield High School
Mansfield, LA05.2018
Skills
- Customer Service
- Communications
- Mathematics
- Passion
- Computer Operation
- Conflict management
- Customer relationship management
- Operational Efficiency
- Trained in Salesforce
- First-Tier Technical Support
- Online Systems
- Issue Identification
- Quality Assurance Evaluation
- Corporate Standards
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer. No Visa Status Required. Authorized to work in the US for any employer
Timeline
Customer Service Agent
Lithia Motors, Inc
05.2022 - 02.2023
Bachelor's - Nursing
Grambling State University
High school diploma - General Studies
Mansfield High School
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