Lakenya Walker
Columbus,OH
Summary
I am dedicated with excellent experience in the customer service field. I maintain professional appearance and demeanor and complete assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
11
11
years of professional experience
Work History
Office Assistant
KIPP Schools
05.2022 - Current
- Welcoming Families helping with needs for their students
- Answering calls and questions and directing them to the most appropriate person
- Support with Enrollment
- Documenting Attendance and Excuses
- Support in activities and school functions
- Filing paperwork and securing important documents
- Transportation changes and updates.
Help Desk Technician
Cambium Learning Group
01.2020 - 11.2023
- The main point of contact for testing error and troubleshooting for Teachers who need assistance
- Addressing problems that prevent a successful testing atmosphere
- Navigating through many different portals to successfully gain knowledge and understanding of what may be the issue.
Customer Service Representative
VSP Global
11.2019 - 03.2020
- Issuing authorization talking with doctors and members filing sensitive information
Patient Care Assistant
Riverside Methodist Hospital
01.2017 - 04.2019
- Ensure the patients safety, vitals and helping them back to recovery walking and eating and getting up again cleaning room bed changes
PCA Personal Care Assistant
Ohio State University
11.2017 - 12.2018
- Ensure the patients safety, vitals and helping them back to recovery walking and eating and getting up again cleaning room bed change In continence care charting very important information
Customer Service Representative
PLS Financial Services
12.2014 - 01.2017
- Paying bills, making accounts, filing paper interacting with customers hands on, cash handling, counting the safe, balancing the store data entering
Assistant Teacher
Alexander's busy bees
01.2014 - 01.2015
- Daily activities and following agendas, handling all ages, teaching basic learning skills, following all rules and protocol
Customer Service
Katzingers Delicatessen
08.2013 - 01.2014
- I served customers making sure they were satisfied and answered phones and maintained the cleanliness of restaurant during my shift and stocked before I left counted the banks, completed invoices, charged house accounts, accounts payable and receivable
Education
High school diploma -
Briggs High School
Columbus, OHSkills
- PCA
- Personal Care
- Home Health
- Cpr certified
- Customer service
- Powerpoint
- Cashier
- CNA
- Care Giver
- Nursing
- Accounts Receivable
- Medication Administration
- Critical Care Experience
- Restaurant Experience
- Vital Signs
- Hospital Experience
Timeline
Office Assistant
KIPP Schools
05.2022 - Current
Help Desk Technician
Cambium Learning Group
01.2020 - 11.2023
Customer Service Representative
VSP Global
11.2019 - 03.2020
PCA Personal Care Assistant
Ohio State University
11.2017 - 12.2018
Patient Care Assistant
Riverside Methodist Hospital
01.2017 - 04.2019
Customer Service Representative
PLS Financial Services
12.2014 - 01.2017
Assistant Teacher
Alexander's busy bees
01.2014 - 01.2015
Customer Service
Katzingers Delicatessen
08.2013 - 01.2014
High school diploma -
Briggs High School