Lakeria Jenkins
Bessemer,Alabama
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
08.2020 - Current
- My responsibilities include welcoming guests, making them feel welcome and thanking them
- Engaging in friendly conversations and asking open-ended questions to understand guests' needs
- Problem-solving using decision-making skills to resolve guest concerns.
Cashier/Stocker
Walmart Neighborhood Market
08.2017 - 10.2019
- Responsible for making sure that consumers have access to the merchandise they are looking for by organizing product displays and storage
- Cashier includes professionals who process payments and customers' bills in retail stores
- Performing different customer-facing tasks and requiring technical and soft skills to achieve positive results.
Education
Diploma - General Studies
Bessemer City High
Bessemer, Alabama05.2017
Skills
- Stress Tolerance
- Complaint Handling
- Guest Relations
- Exceptional communication
- Customer Service
Personal Information
Title: Guess Advocate
Timeline
Guest Advocate
Target
08.2020 - Current
Cashier/Stocker
Walmart Neighborhood Market
08.2017 - 10.2019
Diploma - General Studies
Bessemer City High
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