Lakesha Godwin
Philadelphia,Pa
Summary
Experienced professional with a proven track record in facilitating effective communication and cultivating strong relationships. Demonstrated expertise in collaborating with teams and successfully adapting to evolving requirements to deliver tangible outcomes. Skilled in conflict resolution, project management, and strategic planning. Known for reliability, adaptability, and a laser focus on driving success through productive partnerships and transparent communication.
Overview
16
16
years of professional experience
Work History
Outreach Executive I
Oak Street Health
06.2024 - Current
- Educate the community on value-based medical coverage
- Attended community events and tabletops to connect eligible recipients to Oak Street health
- Work with community partners to host events and informational sessions to sign up eligible recipients
- Assessed and addressed patients’ needs to foster quality coordination of medical service benefits
- Established and maintained relationships with key stakeholders.
- Conducted outreach activities to engage local stakeholders in programs.
- Developed tailored content for various audience segments, resulting in increased engagement levels across multiple platforms.
Management Growth Consultant
Dedicated Senior Medical Center
11.2022 - 06.2024
- Nurtured, built and cultivated relationships with senior prospects, businesses, and community stakeholders to generate new patient opportunities year-round
- Met with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the value of value-based medical care
- Planned, coordinated and executed local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach medically underserved, Medicare-eligible seniors so that they could join the Chenmed medical community
- Completed thorough reports to assess new patient’s goals and needs
- Met company goal of signing 10 new patients per month
- Collaborated with clinical staff to ensure that new patients and returning patients received the medical care that was promised at the time of joining
- Worked with team mates to host several in-center events to connect with the surrounding community to increase awareness and new patient sign-ups
- Built relationships with Medicare certified insurance brokers to help new patients and returning patients with their insurance needs
- Conducted regular reviews of operations and identified areas for improvement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Residential Aide Supervisor
Acts Christian Transitional Services
11.2019 - 07.2020
- Supervise a team of 6 or more staff
- Oversee daily operations for three shelter sites
- Provide life skills and support to participants within Acts Transitional program
- Manage participant medications and keep detailed records of medication logs
- Assist staff with onboarding training and documentation processes
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Nursing Home Transitional Coordinator/Service Coordinator
Abilities in Motion (Center for Independent Living)
06.2019 - 02.2020
- Successfully coordinated managed care services for 100 % of caseload within the first two months (65 participants) of probationary period
- Created and monitored person centered service plans for three managed care organizations to ensure the health and safety of 60+ participants
- Work collaboratively with Long Term Services and Supports providers to promote independence in the community while ensuring the health and welfare of all program participants
- Develop person centered comprehensive needs assessments
- Document and monitor progress notes and service authorizations within managed care and billing databases
- Exceeded monthly service coordination units to generate revenue for the organization
CUA Case Manager
Asociación Puertorriqueños en Marchas (APM)
10.2015 - 01.2019
- Lead team efforts to ensure children are safe and receive their basic needs
- Collaborated with family court, child advocates, and community stakeholders with a focus on preserving Philadelphia's families and protecting inner-city youth from abuse, neglect, and homelessness
- Achieved permanency amongst adjudicated dependents through intensive case management and therapeutic services
- Recognized for producing the top numbers with the Community Umbrella Agency in 2018
- Analyzed departmental documents for progress report, marketing and appropriate dissemination
- Secured permanent living arrangement and improved outcomes for dozens of children annually
- Increased reunification rates amongst dependents and their biological parents
- Assisted adjudicated dependents with maintaining productive relationships with their caregivers
- Documented and monitored service provision to complete Single Case Plan Objectives
- Managed a caseload of 10-15 families(50-100 people) received from Department of Human Services and Intensive Outpatient Program resources
- Provided outstanding and empathetic customer service via email, phone, and social media outlets
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Therapeutic Staff Support
U.S. Medical Staffing
03.2015 - 10.2015
- Provide one-to-one support, intervention, and supervision to a caseload of 3-6 children and adolescents
- Performed therapeutic interventions for children with behavioral difficulties and intellectual disabilities
- Offered crisis intervention and de-escalation tactics to assist in improving the child's functioning in home, school, and community
- Increase socialization, interpersonal, and social skills among children with developmental disabilities, autism, and behavioral/emotional disturbances
- Met treatment plan goals and objectives by providing daily therapeutic interventions
- Adhered to Child and Adolescent Service System Program principles for child-centered, family-focused, community-based, multi-system, and culturally competent treatment
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Paraprofessional
General Healthcare Resources
01.2015 - 03.2015
- Provided one to one treatment to one student within the West Chester School District
- Obtained certification to proctor for the Pennsylvania System of School Assessment
- Met Individualized Educational Plan (IEP) goals through proactive strategies and utilization of treatment recommendations
- Utilized tutoring and study hall support methods to assist students in comprehensive educational settings
- Assisted with personal hygiene needs, followed daily routines, and provided accurate daily logs that reflected the student completed tasks
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
FES Case Worker/ Prevention Partner/ Social Committee Representative/ United Way Wrap-Up Liaison
Turning Points for Children
09.2010 - 11.2013
- Provided meaningful contribution to the agency's mission and core values through case management and volunteer opportunities
- Co-facilitated parenting groups that encouraged life-skills, drug and alcohol prevention, and enhanced parenting skills
- Helped with planning team and organizational staff meetings and agency events
- Prevented out of home placement by providing resources and skills to high-risk 12-15 families within the county of Philadelphia
- Decreased delinquency and dependency by diverting placement rates for 95 % at-risk families within a 30-90-day period
- Collaborated with community agencies and government stakeholders to provide service coordination to families
- Ensured families received safe housing, safe bedding, and proper nutrition through local and state government funded programs
- Increased prevention awareness for substance abuse and domestic violence
- Managed complex schedules to coordinate travel, meetings, and events for executive leadership teams.
- Improved interdepartmental collaboration with regular team building activities and open forums for discussion.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Enhanced customer satisfaction by swiftly addressing concerns and providing solutions to various issues.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Therapeutic Staff Support/ Behavioral Health Worker
Northwestern Human Services
10.2008 - 08.2010
- Served on an interdisciplinary treatment team for youth with autism, mental/behavioral health challenges and emotional disturbances
- De-escalated various crises and maintained a therapeutic environment for children with emotional disturbances
- Sustained documentation and reports to ensure quality of services provided
- Provided group and individual behavioral health intervention to children within school and home settings
- Assisted with developing age appropriate behavioral interventions
- Processed weekly progress data reports and evaluation documents on a weekly basis
- Utilize sanctuary models techniques children with meeting constructive developmental goals
- Sustained progress notes on frequency and improvement of target behaviors
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Improved patient outcomes by implementing evidence-based therapeutic interventions and behavioral management techniques.
Education
MBA - Business Administration
Strayer University/Jack Welch Management Institute
Washington, DC01.2018
Bachelor of Arts Degree - Sociology
Indiana University of Pennsylvania
Philadelphia, PA08.2008
Skills
- Community Engagement
- Medicare and Medicaid Insurance Services
- Patient Registrar
- Patient Care Management
- Relationship Building
- Mediation skills
- Problem-Solving
- Team Leadership & Development
- Client Relationships
- Client Advocacy
- Scheduling Coordination
- Individualized care planning
Supportivedocumentation
Reference Lists and Supportive Documentation Available Upon Request.
Timeline
Outreach Executive I
Oak Street Health
06.2024 - Current
Management Growth Consultant
Dedicated Senior Medical Center
11.2022 - 06.2024
Residential Aide Supervisor
Acts Christian Transitional Services
11.2019 - 07.2020
Nursing Home Transitional Coordinator/Service Coordinator
Abilities in Motion (Center for Independent Living)
06.2019 - 02.2020
CUA Case Manager
Asociación Puertorriqueños en Marchas (APM)
10.2015 - 01.2019
Therapeutic Staff Support
U.S. Medical Staffing
03.2015 - 10.2015
Paraprofessional
General Healthcare Resources
01.2015 - 03.2015
FES Case Worker/ Prevention Partner/ Social Committee Representative/ United Way Wrap-Up Liaison
Turning Points for Children
09.2010 - 11.2013
Therapeutic Staff Support/ Behavioral Health Worker
Northwestern Human Services
10.2008 - 08.2010
Bachelor of Arts Degree - Sociology
Indiana University of Pennsylvania
MBA - Business Administration
Strayer University/Jack Welch Management Institute
Similar Profiles
MARGARET M BUKOWSKIMARGARET M BUKOWSKI
Senior Associate, Provider Services at Oak Street Health | CVS HealthSenior Associate, Provider Services at Oak Street Health | CVS Health
Tonya WhiteTonya White
Community Health Worker at Oak Street HealthCommunity Health Worker at Oak Street Health
Monica SortoMonica Sorto
Medical Assistant/Receptionist at Oak Street HealthMedical Assistant/Receptionist at Oak Street Health