Lakesha Moore

• Read and comprehend the exam request sent by the VA, and process accordingly

• Draft and submit clarification inquiries to the VA to better understand the information contained, or resolve any inconsistencies that exist, within the exam request

• Enter information into the software for the doctor to be able to utilize during and after the appointment

• Ensure providers have the necessary documentation and medical records to properly evaluate Veterans

• Research medical conditions and new information when necessary

• Identify and include all relevant worksheets and diagnostics requested by the VA

• Communicate with other departments to share relevant information when necessary to best complete the case

• Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
• Assisted with admissions, appointments, transfers, and discharges.
• Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.

• Investigated reported COVID-19 cases by interviewing 50+ infected individuals daily via phone to determine likely source of illness, close contacts, and potential for outbreak
• Collected and recorded sensitive data into EHR systems with 95% accuracy out of 87% passing quality
• Educated contacts with regulated information on isolation and quarantine procedures
• Trained new employees on employee guidelines, processes, and 3 different systems to ensure a successful onboarding experience.

• Contacted benefit providers via phone and email for insurance verification regarding policy benefits and limitations for medical and pharmacy coverage
• Reviewed and determined appropriate ICD-10 and ICD-9 Coding for Rx processing
• Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
• Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.

• Built and developed relationships and provided support to volunteer coordinators and donors through various communication channels, including 75-100 inbound/outbound phone calls daily, email, chat, and social media
• Utilized in-depth knowledge of fundraising programs, online fundraising portals, customer service skills with a high degree of concentration to effectively and efficiently resolve problems, answer questions, and exceed donor needs
• Negotiated and re-established commitment of donors as needed, including ensuring completion of scheduled fundraising events
• Raised over $750,000 in completed event revenue for St. Jude
• Assisted with marketing research by completing special projects, as necessary
• Use of DMS, Microsoft Access, Microsoft Office Outlook, Microsoft Word and Excel