Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Brandilyn Woodard

Lebanon,TN

Summary

. . Energetic candidate works to complete tasks efficiently and in timely manner. Exceptional team player driven to assist. Deeply familiar Healthcare and Customer Service.

Overview

17
17
years of professional experience

Work History

Case Builder

Maximus
08.2020 - Current
  • Interpreted medical requests accurately, creating orders to exact specifications.
  • Coordinated with providers to complete work within quality and timeframe targets.
  • Contributed to process improvements and assisted in streamlining cases


Treatment Consultant Team Manager

American Addiction Centers
09.2013 - Current
  • Direct Manager to a team of 6-9 Treatment Consultants, while providing additional daily support & coaching to over 50 Treatment Consultants.
  • Responsible for new hire system training, insurance education, with ongoing observation & coaching of tenure employees.
  • Assisted in development of company policies, procedures and company forms.
  • Exceeded monthly minimum sales requirements.

Referral Admission Coordinator

Summit Behavioral Health
09.2024 - 06.2020
  • Answering calls from clients needing treatment
  • Finding solutions for care for clients with no resources
  • Following up with clients until they find help
  • Handling problems that arise when trying to get someone help, thinking 'outside the box and coming up with creative solutions to overcome objections'
  • Making sure follow up for all clients and maintaining strong attention to detail

Treatment Specialist Team Manager

Addiction Campuses
08.2016 - 08.2017
  • Oversaw the interviewing of potential candidates and the selection of new hires.
  • Created or altered department sales processes when necessary.
  • Managed day-to-day operations and activities for 12 treatment specialists.
  • Monitored calls live or listened to recordings to provide additional coaching.
  • Maintained relationship with facility, marketing, and Business Development staff to provide and receive feedback on sales process.
  • Overcoming the daily obstacles and solving problems quickly to ensure the best support for customers

Bridge 2 Life Call Center

DCI Donor Services
03.2012 - 04.2013
  • Responsible for inbound calls, providing information & guidance to clients, while maintaining pipeline and quickly converting calls that qualify for donation.
  • Direct Manager to a team of 20-30 Consent Coordinators and Triage Specialists.
  • Exceeded & set records beyond minimum requirements in the areas of monthly donors and consent ratios.
  • Defined KPIs and areas of improvement for department.

Call Center Director

Advance Financial
12.2010 - 01.2011
  • Direct Manager to a team of 80 employees
  • Increased collections by 20% within 3 months
  • Maintain KPIs in the call center while growing the team
  • Develop and implement all call center materials

Service Delivery Manager

Incontact
08.2007 - 12.2010
  • Responsible for upselling existing accounts and presenting to prospects
  • Generated $1.2 million of sales volume during employment.
  • Implemented Salesforce in call centers across the country

Education

Scrum Master Certification -

Purdue University
01.2013

Bachelor of Business Administration -

Almeda University
01.2010

Call Center Management Certification -

Purdue University
01.2009

Skills

  • Microsoft Office Suite
  • Sales Force & DocuSign
  • Addiction & Healthcare Industry knowledge
  • Management Experience
  • Problem-Solving
  • Case Management
  • Case Documentation
  • Organization and Multitasking
  • Documentation And Reporting
  • Relationship Building
  • Decision-Making
  • Conflict Resolution

Accomplishments

  • AAC STARS 2014
  • AAC 'Manager of the Year' 2014
  • First Manager to hit 200% to goal

References

Available Upon Request

Timeline

Referral Admission Coordinator

Summit Behavioral Health
09.2024 - 06.2020

Case Builder

Maximus
08.2020 - Current

Treatment Specialist Team Manager

Addiction Campuses
08.2016 - 08.2017

Treatment Consultant Team Manager

American Addiction Centers
09.2013 - Current

Bridge 2 Life Call Center

DCI Donor Services
03.2012 - 04.2013

Call Center Director

Advance Financial
12.2010 - 01.2011

Service Delivery Manager

Incontact
08.2007 - 12.2010

Scrum Master Certification -

Purdue University

Bachelor of Business Administration -

Almeda University

Call Center Management Certification -

Purdue University

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Brandilyn Woodard