Lakesha Roseburrow
Conway,USA
Summary
Versatile and detail-oriented professional with a strong background in both property claims adjustment and medical assistance. Demonstrated success in managing complex insurance claims, negotiating settlements, and ensuring policy compliance. Equally adept in clinical settings, with expertise in patient care, laboratory procedures, medical documentation, and diagnostic support. Recognized for professionalism, adaptability, and exceptional customer service across diverse industries.
Overview
17
17
years of professional experience
Work History
Independent Property Claims Adjuster
Quality Assurance Claims Adjusting
09.2021 - 07.2025
- - Investigated, evaluated, and resolved insurance property claims.
- - Negotiated settlements quickly and within policy limits to ensure fair outcomes.
- - Drafted detailed statements of loss and documented claim resolutions.
- - Communicated regularly with policyholders to provide updates and clarify procedures.
Registered Medical Assistant / Medical Laboratory Technician
Conway Hematology Oncology Clinic
07.2019 - 08.2021
- - Collected and prepared lab specimens for analysis; organized and tracked results.
- - Ensured medical equipment functionality and safety.
- - Recorded patient vitals and comprehensive medical histories.
- - Performed venipuncture and specimen collection with precision and care.
Phlebotomy Specialist
CARTI Cancer Center
07.2016 - 04.2018
- - Drew blood specimens using venipuncture and port access techniques.
- - Maintained a sterile and safe laboratory environment.
- - Labeled and prepared specimens accurately for diagnostic testing.
Registered Medical Assistant / X-Ray Technician
North Little Rock Family Practice
01.2009 - 07.2014
- - Assisted physicians during exams and procedures.
- - Administered injections and coordinated prescription refills.
- - Managed patient records in compliance with HIPAA.
- - Operated x-ray, EKG, and other diagnostic equipment.
- - Facilitated communication between patients and clinical staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers to enhance care delivery.
- Oversaw front desk operations, enhancing customer service experience through effective team collaboration.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood and urine samples
Education
Registered Medical Assistant - undefined
Eastern College of Health Vocations
Little Rock, AR12.2008
High School Diploma - undefined
Conway High School
Conway, AR05.1998
Skills
- Claims investigation
- Damage assessment
- Property inspection
- Policy interpretation
- Customer service
- Suture removal
- Injections
- Lab testing
- Access ports
- Teamwork and collaboration
- Multitasking Abilities
- Customer service and support
- Patient scheduling
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- CPR
- Specimens collection and processing
Timeline
Independent Property Claims Adjuster
Quality Assurance Claims Adjusting
09.2021 - 07.2025
Registered Medical Assistant / Medical Laboratory Technician
Conway Hematology Oncology Clinic
07.2019 - 08.2021
Phlebotomy Specialist
CARTI Cancer Center
07.2016 - 04.2018
Registered Medical Assistant / X-Ray Technician
North Little Rock Family Practice
01.2009 - 07.2014
Registered Medical Assistant - undefined
Eastern College of Health Vocations
High School Diploma - undefined
Conway High School