Lakeshia Chapman
Seffner,FL
Summary
Compassionate and experienced customer service professional with 10+ years of experience supporting individuals in high-pressure environments. Skilled in active listening, de-escalation, and problem resolution while maintaining professionalism and empathy. Proven ability to manage high-volume interactions, document accurately, and provide clear guidance to individuals in stressful situations. Adept at remaining calm, focused, and solution-oriented while delivering meaningful support.
Overview
10
10
years of professional experience
Work History
Business Owner
Lovle’e Kollection
01.2022 - Current
- Provide direct customer support, resolving concerns and maintaining positive client relationships.
- Manage high-volume inquiries through online and in-person communication channels.
- Handle order fulfillment, inventory tracking, and issue resolution
- Create marketing strategies and maintain consistent communication with customers.
- Demonstrate strong multitasking and problem-solving in a fast-paced environment.
Customer Service Representative/Specimen Processing Coordinator
LabCorp
02.2023 - 05.2023
- Processed and verified 100+ records daily with high accuracy in a HIPAA-compliant system.
- Maintained strict confidentiality while handling sensitive patient information.
- Identified and corrected discrepancies to ensure timely processing.
- Worked in a fast-paced, detail-oriented environment requiring focus and accuracy
Insurance Agent
The Auto Club Group
05.2018 - 03.2020
- Assisted customers in understanding policies, coverage, and billing concerns.
- Handled sensitive conversations while maintaining professionalism and clarity.
- Resolved customer issues efficiently, improving satisfaction and retention.
- Maintained accurate documentation and compliance with regulations.
Customer Service Representative
OneTouch
07.2016 - 05.2018
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM systems, ensuring timely delivery and customer satisfaction.
- Collaborated with team members to develop solutions for recurring issues, enhancing service quality.
- Assisted in training new representatives on company policies and customer service protocols.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
Retail Sales Associate
HomeGoods, TJX Companies
10.2015 - 01.2016
- Delivered strong customer service in a fast-paced retail environment.
- Assisted customers with questions, purchases, and problem resolution.
Education
Insurance/Claims Adjuster -
Central Insurance School
St Petersburg, FlHigh School Diploma -
Howard W. Blake High School
Tampa05-2006
Skills
- Customer Support & Relationship Building
- Active listening
- Critical thinking
- Data Entry & Accurate Documentation
- Problem resolution
- Call center experience
- Computer proficiency
- Client relations
- HIPAA Compliance & Confidentiality
- High-Volume Call & Chat Support
Timeline
Customer Service Representative/Specimen Processing Coordinator
LabCorp
02.2023 - 05.2023
Business Owner
Lovle’e Kollection
01.2022 - Current
Insurance Agent
The Auto Club Group
05.2018 - 03.2020
Customer Service Representative
OneTouch
07.2016 - 05.2018
Retail Sales Associate
HomeGoods, TJX Companies
10.2015 - 01.2016
Insurance/Claims Adjuster -
Central Insurance School
High School Diploma -
Howard W. Blake High School
Certifications
Licensed Insurance Agent Property & Casualty-Inactive
Claims Adjuster- Active