Lakeshia Daniel
Atlanta
Summary
Organized and dedicated professional with many years of experience providing outstanding customer service while overseeing sales floor recovery process. Multi-talented expert at keeping displays in peak c
Recovery Associate with excellent background maintaining sales floor and fitting rooms in retail setting. Hard worker with experience reshelving and arranging items in busy store during peak hours in addition to answering customer questions. Willing and available to work weekends and holidays.
Resourceful Recovery Associate recognized for high productivity and efficient task completion. Skillset includes debt recovery strategies, negotiation, and compliance with financial regulations. Excel in communication, problem-solving, and time management, ensuring successful resolution of accounts and client satisfaction.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Independent Sales Associate motivated to maintain customer satisfaction and contribute to company revenue. Service-oriented and outgoing individual with in-depth knowledge of market dynamics and customer requirements. Leverages product expertise for merchandising and sale success.
Overview
21
21
years of professional experience
Work History
Receptionist
South side medical
Riverdale
03.2021 - 02.2026
- Greeted patients and visitors warmly upon arrival at the medical facility.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments and meetings for management team.
- Updated daily log book with information about visitors entering the premises.
- Assisted with onboarding of new employees by providing orientation information and support.
Recovery Support Worker
Mississippi Rehabilitations Services
Hollandale
03.2015 - 10.2021
- Participated in team meetings to discuss best practices for providing quality care.
- Organized community outings to promote social engagement and independence.
- Supported clients in navigating through various systems such as the court system or welfare programs.
- Provided support to individuals struggling with substance abuse issues.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Referred patients for community support outside of treatment and medical providers.
- Completed drug and alcohol assessments for adolescent and adult patients to determine needed level of care.
- Identified accounts to target for repossession based on careful research and analysis.
- Determined patient program eligibility using patient initial screening application and face-to-face interviews.
Recovery Associate
Beauty For Ashes Ministry
Falkville
03.2005 - 11.2015
- Facilitated group sessions that enhanced peer support and communication skills.
- Assisted clients with goal setting and tracking progress in recovery plans.
- Collaborated with team members to create impactful recovery programs and resources.
- Guided clients in establishing personal goals within actionable recovery frameworks.
- Returned items to designated locations on sales floor per established display guidelines.
- Organized clothing and accessories effectively, ensuring proper folding and hanging techniques.
- Addressed customer concerns while coordinating support with other employees.
- Removed damaged goods from sales floor while accurately documenting actions taken.
Education
Simmons High
Hallandale, MsSkills
- Case management
- Recovery planning
- Team collaboration
- Emotional intelligence
- Time management
- Portfolio management
- Asset recovery
- Behavioral Health Knowledge
Timeline
Receptionist
South side medical
03.2021 - 02.2026
Recovery Support Worker
Mississippi Rehabilitations Services
03.2015 - 10.2021
Recovery Associate
Beauty For Ashes Ministry
03.2005 - 11.2015
Simmons High