Lakeshia Hawkins
Plano,TX
Summary
Organized Patient Service Representative years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
14
14
years of professional experience
Work History
Patient Service Specialist -Team Lead
Baylor Scott And White Hospital -P Therapy
01.2020 - 03.2023
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Administered initial and on-going assessments of patient's condition.
Medical Assistant
Chiropractic Office
04.2019 - 05.2022
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
Customer Service Manager
United Healthcare
05.2009 - 01.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
Education
Associate of Arts -
Collin College
Plano, TX01.2025
Skills
- Medical Insurance
- Medical Billing
- Demographics Information
- Patient Registration
- Payment Collection
- Document Filing
- Office Administration
- Family Medicine
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist -Team Lead
Baylor Scott And White Hospital -P Therapy
01.2020 - 03.2023
Medical Assistant
Chiropractic Office
04.2019 - 05.2022
Customer Service Manager
United Healthcare
05.2009 - 01.2020
Associate of Arts -
Collin College
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