Lakeshia Hudson
Milwaukee,Wisconsin
Summary
Communicative and detail-oriented individual with extensive experience troubleshooting hardware and software issues. Demonstrated ability to maintain strong customer relationships and provide exceptional customer service. Proven track record of quickly resolving customer inquiries and meeting performance goals. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Rogers Behavioral Health
Brown Deer, WI
03.2021 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
Support Specialist
Rogers Behavioral Health
Brown Deer, WI
03.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Maintained up-to-date knowledge of computer software programs for optimal data entry results.
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Maintained a clear understanding of job expectations, continuously updating skillsets through relevant training and certification programs.
- Scanned documents and saved in database to keep records of essential organizational information.
Health Unit Coordinator
Aurora Sinai Medical Center
Milwaukee, WI
04.2018 - 02.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
Certified Nursing Assistant
Aurora Sinai Medical Center
Milwaukee, WI
04.2018 - 02.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Front Desk Receptionist
Bridges Of Milwaukee
Milwaukee, WI
07.2014 - 05.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Respiratory Therapy
Milwaukee Area Technical College
Milwaukee, WIHigh School Equivalent Diploma - Diploma
SOCIAL DEVELOPMENT COMMISSION
Milwaukee, WI10.2017
Skills
- Adaptability and Flexibility
- Conflict Resolution
- Patient advocacy
- Empathetic listening
- Effective communication
- Customer Service
- Team Collaboration
- Office Equipment Operation
- Attention to Detail
- Organizational Skills
Certification
- BLS
- CPR
- CBRF
References
References available upon request
Timeline
Mental Health Technician
Rogers Behavioral Health
03.2021 - Current
Support Specialist
Rogers Behavioral Health
03.2021 - Current
Health Unit Coordinator
Aurora Sinai Medical Center
04.2018 - 02.2021
Certified Nursing Assistant
Aurora Sinai Medical Center
04.2018 - 02.2021
Front Desk Receptionist
Bridges Of Milwaukee
07.2014 - 05.2020
Respiratory Therapy
Milwaukee Area Technical College
High School Equivalent Diploma - Diploma
SOCIAL DEVELOPMENT COMMISSION