Lakeshia Tench
Hutchins,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet individual and team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
DALLAS HOUSING AUTHORITHY
11.2021 - Current
- Conducts interviews and investigate income calculation of eligibility Voucher for Housing Choice
- Maintains knowledge of HUD policy and procedures
- Performs duties such as data entry making individual decision while maintaining several reports
- Gathers documentation for certifications and processes changes
- Investigates and review documentation for compliance
- Searches for evidence to file for termination
- Manages heavy case files from 700 to 800
Family Self Sufficient Coordinator
Dallas Housing Authority
08.2018 - 11.2021
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Managed from 200 to 300 case files
Texas Work Advisor
Texas Health and Human Service
01.2017 - 08.2018
- Interviewed clients or authorized representatives to gather and investigated documentations to determine eligibility for benefits: Food Stamps / Medicaid / TANF
- Provided, exchange, or verify information, answered inquiries, address issues, and resolved problems, complaints.
- Applied knowledge to identify conflicting information provided by clients and their authorized representatives
- Managed 30 to 60 incoming, outgoing calls and responds to emails
Department Assistant IV
Dallas Community College
07.2015 - 01.2017
- Provided Administrative Assistance to 4 full time and 18 part-time employees
- Responsible for influencing positive employee morale and quality customer service
- Trained employees on new programs and office procedures
- Managed budgets and coordinated event plans.
Education
Associate of Science - Science Education
Eastfield College
Mesquite, TX05.2016
Associate of Science - Criminal Justice
Eastfield College
Mesquite, TX05.2016
Skills
- Multitasking
- Customer Service
- Recordkeeping
- Handling Complaints
- Coaching and Mentoring
- Examination Analysis
- Project Planning
- Excellent Communication
- Microsoft Office
- Analytical and Critical Thinking
- Time Management
- Computer Skills
References
Reference upon request
Certification
- Certified Life Coach, Whales Life Coaching Institution - December 2018-December 2020
- Criminal Justice, Eastfield College - May-2016
- Family Self Sufficient, Dallas Housing Authority - 2018
Timeline
Case Manager
DALLAS HOUSING AUTHORITHY
11.2021 - Current
Family Self Sufficient Coordinator
Dallas Housing Authority
08.2018 - 11.2021
Texas Work Advisor
Texas Health and Human Service
01.2017 - 08.2018
Department Assistant IV
Dallas Community College
07.2015 - 01.2017
Associate of Science - Science Education
Eastfield College
Associate of Science - Criminal Justice
Eastfield College
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