Lakeshia Weatherspoon
Detroit,MI
Summary
Over five years experience in customer service positions. Effective planning and organization skills, ability to work well independently and in a team environment. Takes great pride in completing a job with accuracy, proficiency and effectiveness. Excellent problem solving, and decision making skills.
Overview
19
19
years of professional experience
Work History
— Outreach Specialist
RCI
Detroit, MI
09.2011 - Current
- Conducted research and identified new opportunities for outreach initiatives.
- Collaborated with community-based organizations and key stakeholders to address community initiatives.
- Assisted in the development of marketing materials, such as brochures, flyers, webpages, and newsletters.
- Maintained a database of contacts related to ongoing outreach initiatives.
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
Assistant Teacher
Wonder Years Child Development Center
Detroit, MI
05.2007 - 05.2008
- Worked with students to reinforce learning of material or skill introduced by teacher.
- Assembled instructional materials for children's projects and play-time.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Assessed student progress through observation, testing, and feedback from teachers.
- Interacted positively with children to encourage development and involvement in activities, treating each child with dignity and respect.
- Assisted children at mealtime to teach social and self-help skills and sound nutritional practices.
- Helped maintain a safe and orderly learning environment.
- Encouraged positive behavior with rewards and incentives.
- Maintained safe, educational environment for students during learning and free play time.
Service Clerk
Farmer Jack Supermarket
Detroit, MI
05.2005 - 03.2007
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Oversaw cleaning and organization of reception area and checkout counter.
- Restocked shelves when necessary to maintain adequate inventory levels.
- Answered customer questions regarding store promotions or policies.
- Operated cash register to process cash, check, and credit card transactions.
- Processed sales transactions to prevent long customer wait times.
- Performed daily opening and closing duties such as counting the cash drawer and checking inventory levels.
- Verified that all transactions were completed correctly before handing out receipts.
- Utilized knowledge of store layout to direct customers to desired items quickly.
- Provided excellent customer service by anticipating customer needs and responding appropriately.
- Maintained an organized work area to facilitate workflow.
- Organized shelves, displays, and backroom areas to ensure products were easily accessible for customers.
Education
Certification - Customer Service Management
Wayne State University
Detroit, MI02-2001
Certification - Patient Care Technician
Healthcare Solutions And Career Group
Detroit, MI08-2019
High School Diploma -
Harris Adult Education
Detroit, MI06-2000
Skills
- Community Engagement
- Community Relations
- Community Events
- Customer Service
- Collaboration and Teamwork
- Goal Setting
- Client Screening
- Microsoft Office
- Problem-Solving
Timeline
— Outreach Specialist
RCI
09.2011 - Current
Assistant Teacher
Wonder Years Child Development Center
05.2007 - 05.2008
Service Clerk
Farmer Jack Supermarket
05.2005 - 03.2007
Certification - Customer Service Management
Wayne State University
Certification - Patient Care Technician
Healthcare Solutions And Career Group
High School Diploma -
Harris Adult Education