LaKeta Crawford
Ochsner LSU Health
Homer,LA
13
years of professional experience
Detail-oriented professional with strong customer service skills. Experienced in managing patient records and coordinating communications to enhance operational efficiency.
Work History
Unit Secretary
4 Years 1 Month- Managed patient records and ensured accurate documentation within electronic health systems.
- Monitored inventory levels of medical supplies, facilitating timely reorders to prevent shortages.
- Managed incoming calls and directed to appropriate department.
- Coordinated communication between medical staff, patients, and families to streamline operations.
Customer Service Agent
9 Years 6 Months- Resolved customer inquiries through multiple channels, enhancing overall satisfaction rates.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Addressed customer account discrepancies and concerns.
Education
Associate of Science - Criminal Justice
Skills
Call management
Patient communication
Appointment scheduling
Incoming call management
HIPAA compliance
Medical terminology
Customer service
Strong organization
Timeline
Unit Secretary
Ochsner LSU Health
07.2022 - CurrentRead More
Customer Service Agent
Teleperformance USA
03.2013 - 09.2022Read More
Southern University At Shreveport
Associate of Science from Criminal Justice
Read More